Quality Administrator - Operations

American Orthodontics•Sheboygan, WI

About The Position

The Quality Administrator will be responsible for investigating and reviewing returned products, current inventory, and work-in-process (WIP) materials for nonconformances. This role involves presenting findings, documenting investigations, maintaining records in quality management software, and ensuring compliance with quality processes and procedures. The administrator will also provide training, participate in audits, and contribute to continuous improvement initiatives.

Requirements

Strong attention to detail and commitment to accuracy.
Well organized with the ability to manage multiple priorities effectively.
Strong interpersonal, communication, and teamwork skills.
Ability to prioritize tasks and work with a sense of urgency.
Proficient computer, math, and reading comprehension skills.
Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Strong written and verbal communication skills, including technical writing and documentation.

Nice To Haves

Experience using inspection and measurement equipment, such as microscopes and comparators.

Responsibilities

Investigate and review returned products, current inventory, and work-in-process (WIP) materials for nonconformances based on Nonconformance Reports (NCRs) and engineering specifications.
Present investigation findings and recommendations during Material Review Board (MRB) meetings for disposition decisions.
Document, track, and maintain nonconformance investigations, corrective actions, and related records.
Maintain and update records in the business and quality management software.
Utilize business and quality management software tools to support investigations and analysis.
Quarantine nonconforming products within business systems and ensure physical segregation in designated quarantine inventory areas in a timely manner.
Inspect products to verify compliance with specifications and quality standards.
Submit changes to quality procedures and work instructions as needed.
Ensure compliance with quality processes and procedures.
Document quality meeting decisions, dispositions, and action items in business and quality systems.
Provide training and support to Quality and Manufacturing personnel as needed.
Lead or participate in internal, supplier, customer, and regulatory quality audits as assigned.
Assist with product rework and containment activities as required.
Work with Engineering to determine the disposition of nonconforming products.
Participate in continuous improvement initiatives to enhance quality and operational effectiveness.
Perform additional duties and responsibilities as assigned to support business objectives.