Qualifying Specialist - Orbis Education - Remote

Grand Canyon University

3d•Remote

About The Position

Orbis partners with colleges and universities to expand their pre-licensure healthcare programs. Our partners leverage our expertise to produce thousands of high-quality graduates ready to enter the workforce and meet employers’ demands. Orbis is currently seeking a talented, energetic Qualifying Specialist for our enrollment division. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. The primary role of the Qualifying Specialist is to qualify prospects who have inquired about a University Partner or expressed interest about getting a college degree. The Qualifying Specialist is responsible for responding immediately to call ins, chats and engage the prospective student into a discussion about a college degree. Through the use of effective questioning and listening the qualifying specialists transfers the motivated prospective student to a team member responsible for beginning the enrollment process.

Requirements

A passion for assisting others in realizing their goals through higher education
High level of integrity and commitment to compliance with regulatory rules.
Enjoys a fast-paced, dynamic work environment
Excellent interpersonal and communication skills
Strong computer skills with the ability to toggle between multiple software programs.

Nice To Haves

Associate's degree preferred

Responsibilities

Answers inquiries from prospects via the telephone and chat in a timely manner, informing them about the University and its programs
Represents GCE as a skilled communicator, familiar with higher education and ensures prospective students receive information needed for them to being their evaluation of the University Partner and its programs.
Shares knowledge of university process and procedure to gauge their interest.
Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by GCE’s Employee Development department and Management
Determines if the University Partner has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect.
Appropriately directs prospects to a program that will meet the prospect’s needs.
Accurately shares university expectations to ensure the long-term success of enrolled students
Serves as a member of a graduation team, which includes academic counseling and admissions representatives
Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner.
Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
Other duties as assigned