Qualified Success Architect - Global SMB

Salesforce•California - Remote, CA

2d•$123,100 - $221,000

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Requirements

3-5 years of SMB/Mid Market/Enterprise software experience
Nimble, hands-on relationship with AI tools, with a track record of building or experimenting with your own AI agents/workflows outside of formal job requirements
Comfortable operating in a fast-paced, higher-volume book of business, using agentic tooling to work efficiently at scale
Excellent interpersonal, communication, persuasion, presentation and writing skills
Deep working knowledge of Salesforce CRM
Working knowledge of marketing automation systems
Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
Must be willing to work in a fast-paced startup environment with multiple roles
You possess a bachelor's degree
Passion for making customers successful with software solutions

Responsibilities

Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
Manage a higher-volume book of SMB accounts, leveraging agentic tooling and AI-assisted workflows to scale implementation delivery and ongoing account management without sacrificing quality
Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams