Industry Senior Success Architect/Success Architect - Multiple Openings

Salesforce•Indianapolis, IN

6d•$123,100 - $227,000•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. This role is part of the Agentforce team, which is the future of AI at Salesforce. The Cloud Success team is a specialized group within Customer Success that includes technical architects, customer support engineers, and product advisors. This team provides expert guidance on optimizing and demonstrating Salesforce technology for long-term business success and resolves technical issues. Success Architects are crucial to the Cloud Success team, supporting Salesforce’s most critical and strategic customers. They offer expert advice on solution design, focusing on scalability, security, and adherence to standard methodologies. By evaluating system performance, they help optimize efficiency and reliability, proactively identify risks, and suggest improvements for technical health. Success Architects enable businesses to maximize their Salesforce investment by aligning technology with core business objectives. The Industry Success Architect works across Customer Success and the Product organization to drive long-term customer solutions. This involves resolving immediate technical challenges with support engineers, identifying root causes, partnering with customer success managers on strategic guidance and long-term technology health, and communicating with product teams to relay customer feedback for product enhancements.

Requirements

5+ years of experience in software, system, or enterprise architecture.
Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
Ability to assess business objectives, propose solution options, and drive stakeholder alignment.
Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
Skilled in creating clear, visually compelling design documents for diverse stakeholders.
Proven ability to lead discussions, influence decision-making, and advocate for best practices.
Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.
Provide data-driven insights on customer success stories and industry trends.
Passion for continuous learning and staying ahead of emerging technologies.
Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations.
Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC).
Familiarity with governor limits and best practices for efficient code execution.
Proficient in designing and managing data models, validation rules, and data governance best practices.
Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft).
Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures.
Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect.
Expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary) from the following list: Consumer Goods Cloud & Trade Promotions Management (TPM), Financial Services Cloud, Public Sector, Education, Non-Profit Clouds, Life Sciences Cloud, Manufacturing Cloud, Automotive Cloud.

Nice To Haves

Bilingual in SPANISH or PORTUGUESE
OmniStudio Knowledge
Salesforce Admin certification
Salesforce Advanced Admin certification
Certified Architect Credentials (Application and System Architect)
Platform App Builder certification
Platform Developer 1 certification
Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions).

Responsibilities

Partner with strategic and high-priority customers, assessing their Industry Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Serve as a trusted Subject Matter Expert (SME) in designated Industry Clouds, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Help the team stay at the forefront of Industry Cloud innovations, ensuring they are equipped with the latest product developments and emerging trends.
Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Industry Cloud customers.
Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.