Qualified Professional, Behavioral Health Urgent Care

Monarch • Concord, NC

1d

About The Position

The Qualified Professional for Behavioral Health Urgent Care (BHUC) provides clinically based guidance to staff and the individuals they support, along with clerical, clinical, and organizational assistance. The role includes conducting initial assessments, evaluating referrals, coordinating with providers and natural supports, and helping individuals connect with community resources and support networks. The Qualified Professional may provide Assertive Engagement Services to eligible hospital-discharge referrals and is responsible for clinical documentation, reports, compliance, and participation in service improvement. Driving and travel may be required. The position is PRN, as needed, with 0 scheduled weekly hours.

Requirements

• Qualified Professional (QP) certification, identified as Qualified Professional (QP) - Monarch-DSM.
• At least 1 year of experience in a crisis management setting or service providing crisis response.
• Required experience working with children or adults, depending on population served, who have a mental health diagnosis, intellectual/developmental disability, or substance use disorder; 1–4 years depending on education.
• Meet one of the stated Qualified Professional qualification pathways: a non-Human Services bachelor's degree plus 4 years of applicable full-time or 8 years of applicable part-time experience; a Human Services bachelor's degree plus 2 years of applicable full-time or 4 years of applicable part-time experience; or a Human Services master's degree plus 1 year of applicable full-time or 2 years of applicable part-time experience.
• Minimum bachelor's degree, dependent upon experience.

Responsibilities

• Provide initial assessments, evaluate the effectiveness of assessments and referrals, and participate in team meetings and case reviews with providers and natural supports as needed.
• Identify opportunities for community connections and for developing or enhancing natural support networks; educate individuals about referral options and how to access them.
• Use communication skills and strategies to establish mutual relationships with individuals, staff, coworkers, supervisors, stakeholders, and people important to individuals receiving services.
• Ensure referral recommendations and supports align with the assessment.
• Provide Assertive Engagement Services to eligible hospital-discharge referrals with documented severe or serious mental illness and/or addictive disorder and a history of erratic or non-engagement in treatment.
• Prepare and submit required or requested reports, documents, assessments, evaluations, and paperwork; review and sign off on clinical documentation as required.
• Release confidential information within assigned department(s), as designated.
• Identify ways to provide services using existing community resources whenever possible.
• Attend and actively participate in required meetings and training, and maintain required agency, state, and federal training certifications.
• Demonstrate knowledge of emergency procedures, including preventative and crisis services.
• Work with the Practice Administrator and staff to continually assess and enhance BHUC services.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Follow service definition guidelines for services provided.
• Complete other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Eligible employees may have access to customizable benefits and perks, potentially including comprehensive health coverage, retirement plans, and professional development support.
• The employer describes a comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Career Level: Mid Level