Qualified Person - Security Personnel

Winnipeg Regional Health Authority•Winnipeg, MB

1d•Onsite

About The Position

The Qualified Persons Security Personnel (QPSP) are hospital employees and licensed security guards, specifically trained to support a safe and secure healthcare environment, particularly in emergency departments/urgent care centers that provide mental health care services. QPSPs receive site-specific training to protect vulnerable mental health patients and the care team, utilizing skills for event de-escalation and securing patients. They may take custody of individuals awaiting involuntary medical examination or psychiatric assessment, who have been escorted by police, typically under a Form 3. Once supervision and safety criteria are met, police may be released to perform duties in the community.

Requirements

Completion of Grade 12 or equivalent.
Post-secondary education or experience in a related field required.
Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
Possess and maintain a valid Manitoba Security Guard license.
Valid Class 5 driver’s license.
Canadian Citizen or Permanent Resident.
Viable Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
Excellent oral and written communication with a focus on customer service and public relations.
Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.
Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (CCC, PTA) as it relates to the ability to restrain uncooperative, hostile or violent persons.
Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
Knowledge of Healthcare and community resources in order to support clients.
Demonstrated ability to maintain professionalism and make sound decisions under pressure.
Position requires a considerable amount of walking, standing, and the physical ability to restrain or evict unauthorized individuals.
Physical ability to carry out duties of the position.
The ability to work shift work.
Minimum physical ability, vision standard, hearing standard and testing process.
Minimum of 1 year experience as a Security Patrol Officer in a healthcare setting.

Responsibilities

Support a safe and secure healthcare environment, particularly in emergency departments/urgent care centers.
Protect vulnerable mental health patients and the care team.
Utilize skills for event de-escalation.
Secure and protect patients.
Receive custody of individuals awaiting involuntary medical examination or psychiatric assessment.
Receive site-provided specific training.
Receive ongoing re-training by the SDO.
Successfully complete the QP Training Program and maintain ability with annual retraining.
Be designated as an QP (under the Mental Health Act).
Successfully complete training and ongoing related to restraining uncooperative persons as authorized by their employer organization.
Successfully pass the Physical Abilities test, and regular re-testing.
Perform duties of the position, which include considerable walking, standing, and the physical ability to restrain or evict unauthorized individuals.
Work shift work.