Qualified Person - Security Personnel

Winnipeg Regional Health Authority•Winnipeg, MB

1d•Onsite

About The Position

The Qualified Persons Security Personnel (QPSP) are hospital employees and licensed security guards, specifically trained to support a safe and secure healthcare environment, particularly in emergency departments/urgent care centers that provide mental health care services. A QPSP receives site-specific training to protect vulnerable mental health patients and the care team, utilizing skills for de-escalation and securing patients. QPSPs may take custody of individuals awaiting involuntary medical examination or psychiatric assessment who have been escorted by police, typically under a Form 3. Once supervision and safety criteria are met, police may be released to perform duties in the community.

Requirements

Completion of Grade 12 or equivalent.
Post-secondary education or experience in a related field required.
Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act.
Demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
Possess and maintain a valid Manitoba Security Guard license.
Valid Class 5 driver’s license.
Canadian Citizen or Permanent Resident.
Viable Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
Excellent oral and written communication with a focus on customer service and public relations.
Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.
Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (CCC, PTA) as it relates to the ability to restrain uncooperative, hostile or violent persons.
Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
Knowledge of Healthcare and community resources in order to support clients.
Demonstrated ability to maintain professionalism and make sound decisions under pressure.
Position requires a considerable amount of walking, standing, and the physical ability to restrain or evict unauthorized individuals.
Physical ability to carry out duties of the position.
The ability to work shift work.
Minimum physical ability, vision standard, hearing standard and testing process.
Current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment.
Minimum of 1 year experience as a Security Patrol Officer in a healthcare setting.

Nice To Haves

Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

Responsibilities

Protect vulnerable mental health patients and the care team.
Utilize skills for event de-escalation.
Secure and protect patients.
Receive custody of individuals awaiting involuntary medical examination or psychiatric assessment escorted by police.
Maintain competence in Qualified Persons training with annual retraining.
Maintain designation as a Qualified Person under the Mental Health Act.
Successfully complete training and ongoing related to restraining uncooperative persons as authorized by their employer organization.
Successfully pass the Physical Abilities test, and regular re-testing.
Perform duties of a Security Patrol Officer in a healthcare setting.
Work alone and unsupervised.
Communicate effectively orally and in writing with a focus on customer service and public relations.
Remain professional in elevated situations and make sound decisions under stressful conditions.
Demonstrate understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (CCC, PTA) as it relates to the ability to restrain uncooperative, hostile or violent persons.
Apply knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
Utilize knowledge of Healthcare and community resources to support clients.
Maintain professionalism and make sound decisions under pressure.
Perform a considerable amount of walking and standing.
Physically restrain or evict unauthorized individuals.
Carry out duties of the position.
Work shift work.