TC QSR Manager

Laguna Development Corp•Albuquerque, NM

4d•Onsite

About The Position

This role is ideal for an experienced quick-service restaurant leader who is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving operational excellence. As the QSR Manager, you will lead all aspects of restaurant operations, ensuring outstanding food quality, service standards, cleanliness, and profitability while maintaining compliance with company policies and Dairy Queen franchise standards. You will oversee daily operations, manage budgets and labor costs, resolve guest concerns, implement promotions and menu initiatives, and create a welcoming environment that builds guest loyalty and satisfaction. The successful candidate is a hands-on leader with strong business acumen, team development skills, and a commitment to excellence. You will recruit, train, coach, and evaluate team members while fostering a positive, collaborative workplace culture. This position requires the ability to manage multiple priorities, maintain high operational standards, and make sound decisions in a fast-paced environment.

Requirements

3 to 5 years of restaurant or hospitality management experience.
Proven ability to lead teams, achieve financial objectives, and deliver exceptional customer service.
ServSafe certification (or the ability to obtain it).
A valid New Mexico driver's license.
Successful completion of pre-employment screening requirements.

Nice To Haves

Bachelor's degree (equivalent industry experience may be considered).

Responsibilities

Lead all aspects of restaurant operations, ensuring outstanding food quality, service standards, cleanliness, and profitability.
Maintain compliance with company policies and Dairy Queen franchise standards.
Oversee daily operations.
Manage budgets and labor costs.
Resolve guest concerns.
Implement promotions and menu initiatives.
Create a welcoming environment that builds guest loyalty and satisfaction.
Recruit, train, coach, and evaluate team members.
Foster a positive, collaborative workplace culture.
Manage multiple priorities, maintain high operational standards, and make sound decisions in a fast-paced environment.