QI Investigator

OLV Human Services•Lackawanna, NY

1d•Onsite

About The Position

The Quality Improvement (QI) Investigator is responsible for facilitating investigative activities that support the QI department in carrying out agency incident special investigations. Will be responsible for reportable incidents (alleged abuse/neglect and significant incidents) and notable occurrences. This consists of investigation activities including assignments, notifications, and monitoring the investigation process to complete an investigation timely and accurately.

Requirements

Ability to understand and utilize QI software systems and other Agency software.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Good time management skills with proven ability to meet deadlines.
Ability to act with strong sense of ethics, moral code, integrity, professionalism, and confidentiality.
Ability to work independently and to use good judgment.
Associate’s Degree in Human Services or related field
Three (3) years in human services or education field
New York Driver’s license

Responsibilities

Under the direction of the QI Coordinator, conducts timely and thorough Special Investigations, including managing specific incident situations, including notifications, direct communications with impacted individuals, documentation, data entry, and completion of all related record keeping; interviewing witnesses within the required timeframe; collecting, documenting, and preserving evidence in line with regulatory requirements; writing; submitting the investigation report to the Director of QI for review/approval; and final submission of the report based on agency policy.
Facilitates and acts as a Liaison for Justice Center and other State Oversight Agencies: schedule witnesses, gather documentation, etc.
Reviews minor incident reports, ensures proper documentation and consistent accurate information and thorough data entry is submitted to various internal and external data collection systems (NIMRS, IRMA, etc.).
Ensures compliance with rules and regulations pertaining to incident management and other QI activities.
Attends all required internal training to maintain competence in position and attends external trainings as directed or per request, for ongoing professional growth and development.
Complies with all federal and state regulations and agency policies pertaining to Health Insurance Portability and Accountability Act (HIPAA), false claims, whistleblower policies, and other applicable federal and state laws and regulations.
Maintains confidentiality regarding privileged administrative and client information.
Attends and participates in staff and other meetings as assigned.
Performs all other duties as assigned by Supervisor.

Benefits

Generous Paid Time Off (PTO), including paid holidays
Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program
Casual dress code
Health, dental & vision insurance options
Free dental insurance
Paid Employer sponsored life insurance.
Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes
Up to $180 annual gym reimbursement
Take advantage of our Dental & Outpatient Mental Health services while working
Employee referral program