QI Coordinator

MercyFirst • Syosset, NY

2d • Hybrid

About The Position

MercyFirst is currently seeking a QI Coordinator responsible for monitoring compliance with all regulatory and funding source requirements for assigned MercyFirst Programs. The QI Coordinator monitors regulatory compliance, measures performance against best practice standards, and creates further program improvement measures based on stakeholder feedback.

Requirements

• Associates in health, public health, policy or related field.
• Relevant training and/or experience in child protection, child welfare or refugee services.
• Demonstrated ability in analytic and critical thinking skills.
• Excellent oral and written communication skills.
• Computer proficiency in Word, Excel, and PowerPoint with ability to learn NYS CONNECTIONS, NYS Data Warehouse, Federal ORR Portal and ASARA.
• Understanding and willingness to commit to the agency’s Mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusivity, and Belonging (DEIB ).

Nice To Haves

• A bachelor’s degree in health, public health, policy or related field is preferred.
• Knowledge of NYC child welfare programs, NYC ACS, NYS OCFS, NYS OMH, Federal ORR and other state/federal systems a plus.

Responsibilities

• Assisting programs with monitoring adherence to Federal, State and local code and regulations and accrediting body standards and improving overall program performance
• Must master and stay current with regulations and requirements of assigned programs
• Conduct case record reviews and prepare quarterly and annual Case Record Review reports, aggregate data, analyze trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required
• Oversee safety activities including facility inspections, assessments and evaluations; incident/accident/grievance tracking; case reviews related to incidents.
• Tracks safety and risk activities and documents and conduct Fire and Safety inspections for all agency sites
• Tracks Critical Incidents and generates daily and monthly reports to share with relevant program and administrative staff
• Lead program Incident Review Committee meetings, at least quarterly but usually monthly, ensuring minutes including corrective actions are recorded and prepare quarterly and annual Safety reports, aggregating incident /accident /grievance / inspection data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements
• For foster care: Manages Office of Special Investigation (OSI) requests, forwards notifications and requests to appropriate departments for follow-up, ensures that the appropriate information is gathered, including satisfactory resolution to the inquiries and investigations.
• Reviews the Foster Care Notifications Window daily via NYC-ACS Connections Database and notifies foster care staff of any investigations
• For Residential programs: Manages Justice Center investigations, notifying program, interviewing staff and/or residents, reviewing camera footage, developing corrective actions, collecting relevant documentation of corrective actions.
• Assist in the preparation of quarterly and annual Internal Quality Monitoring reports, aggregating data analyzing trends and working collaboratively with program staff regarding follow-up activities and improvements, as required
• Coordinate Client Satisfaction activities and prepare annual Client Satisfaction Reports, aggregate data, analyzing trends and working collaboratively with program staff regarding follow-up activities and improvements, as required
• Facilitate outcome measurement activities (Key Performance Indicators) and the submission of KPI reports including tracking key indicators throughout the year, analyzing quarterly and annual trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required
• Utilizing agency information systems for ongoing program data collection and trend analysis, aggregate and trend information in areas such as demographics; incidents/accidents/grievances; the conduct of investigations, program-specific data, etc.
• Lead the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to: policy/procedure development and review, systems development and review, establishing benchmarks, personnel assignments, training, etc., tracking the implementation of corrective actions providing follow-up, as needed, with program staff
• Ensure the implementation requirements, as indicated in the agency Quality Improvement manual.
• Assist program VP with the implementation of evidence-based treatment models, including internal monitoring of model adherence and providing data required by model developers to ensure fidelity.
• Lead Quality Team meetings.
• Communicate results and recommendations to key audiences including the presentation of Quality Improvement reports to staff with analysis of trends.
• Assure recording of minutes, as appropriate.
• Any and all other duties issued by the QI Director.

Benefits

• A comprehensive health insurance package including medical, dental and vision plans for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree