Patient Navigator Lead, QI Specialist
About The Position
Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Applies extensive knowledge of patient navigator practices to develop processes to improve access efficiency and productivity. Represents team members and partners with leadership in the enhancement of operational workflows. UCSF Behavioral Health offers an expansive list of services that cater to both Adults and Children. With most programs housed under the newly built Nancy Friend Pritzker building, the department allows patients to have a centralized location for all their behavioral health care needs under one roof. The Patient Navigator Lead will play pivotal role in the improvements of day to day workflows.
Requirements
- High degree of knowledge in the overall field of patient navigation.
- Recognized expertise in specific areas of patient navigation.
- Ability to analyze unique issues/problems without precedent and/or structure.
- Ability to manage programs that include formulating strategies and administering policies, processes, and resources.
- Functions with a high degree of autonomy.
Responsibilities
- Provide non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments.
- Increase patient satisfaction, and to optimize care and outcomes.
- Act as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns.
- Guide the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
- Apply extensive knowledge of patient navigator practices to develop processes to improve access efficiency and productivity.
- Represent team members and partner with leadership in the enhancement of operational workflows.
- Play a pivotal role in the improvements of day to day workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
