QCS Field Service Technician

ABB•Kaukauna, WI

14h•Onsite

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Center Manager, PAPI Upper Midwe __ Your Role and Responsibilities: In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is : #LI-Onsite in Kaukauna, WI You will be mainly accountable for: Maintain quality control hardware and software (cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution) Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations. Rotational on-call for 24-hour emergency support service requests. Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks. Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments. Applying safety rules and safe practices, as well as environmental responsibilities during all service activities. Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment. Identifying new service business opportunities in close cooperation with customers and ABB teams. Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

Associate’s degree and 2+ years of electrical/electronics, instrumentation or process control related experience required; OR HS diploma/GED and 4+ years of related experience required.
Ability to use electrical test equipment such as voltmeters or multi-meters.
Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
Ability to read electrical drawings and troubleshoot electrical systems.
Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
Ability to identify voltage systems that are above the level 240 VAC/870 VDC.
Comfortable using basic hand tools.

Nice To Haves

Basic understanding of the paper making process and process control preferred.
Exposure to DCS programming and troubleshooting is beneficial.

Responsibilities

Execute service work as per work instructions and in accordance with ABB quality and safety guidelines.
Deliver quality customer service planning and execute service work as per customer order and expectation.
Ensure customer retention by effectively communicating service work timeline and expectations.
Maintain quality control hardware and software (cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution).
Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site.
Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
Rotational on-call for 24-hour emergency support service requests.
Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
Play an active role in various projects such as upgrades, new installations, or new functionality for customers.
Coordinate work with other groups to ensure meeting commitments.
Apply safety rules and safe practices, as well as environmental responsibilities during all service activities.
Lead Health, Safety, and Environment (HSE) activities at customer sites and report unsafe practices and incidents to ensure a safe working environment.
Identify new service business opportunities in close cooperation with customers and ABB teams.
Coach technicians and engineers, and supervise complex site activities and develop, mentor, and provide technical guidance to colleagues.
Act as a trainer when needed, for both team members and customers.