QC Technician

Chauvet and Sons, LLC • Las Vegas, NV

6h • Onsite

About The Position

The QC Technician will develop a thorough knowledge of CHAUVET DJ Product range and a working knowledge of Pro Product, including both operation and multiple unit connectivity. This role involves visually and physically inspecting all products to determine they meet specifications in regard to Packaging and Presentation, Physical Appearance, Performance and Functionality, using a range of necessary tools for testing. The technician will document and report all issues to the QC Supervisor that could lead to customer dissatisfaction, contribute to recurring defects, and potential loss of sales, providing timely feedback on product failures or performance concerns. The role also ensures accurate and correctly placed Labeling, Barcoding, and Silk Screening. Additionally, the QC Technician will participate in department-wide training, cross-training, and mentoring programs to enhance knowledge of Chauvet Products and Control systems, specifically DMX protocol and ShowXpress, and develop skills for successful diagnosis of errors related to product operation or functions. This position partners with Customer Service, Repair Technicians, Sales, and Shipping personnel to meet and exceed the Chauvet Customer experience. Other duties may be assigned.

Requirements

• High school diploma or general education degree (GED)
• 2-4 years or more experience in repair/service of lighting, small electronics or technical products.
• Ability to interpret technical instructions, follows established procedures, and keeps accurate records.
• Good observation and analytical skills.
• Attention to detail.
• Excellent communication and time-management skills.
• Ability to work independently with little supervision in a fast-paced environment.

Nice To Haves

• Working knowledge of Pro Product
• Knowledge of DMX protocol and ShowXpress

Responsibilities

• Develop a thorough knowledge of CHAUVET DJ Product range and a working knowledge of Pro Product including both operation and multiple unit connectivity.
• Visually and physically inspect all products to determine they meet specification in regard to Packaging and Presentation, Physical Appearance, Performance and Functionality, using a range of necessary tools for testing.
• Safely and responsibly handle / operate hand tool such as calipers, power drills, screw drivers, laser testers, light meters, heat guns, box cutters and others as may be required.
• Document and report all issues to QC Supervisor that could lead to customer dissatisfaction, contribute to recurring defects and potential loss of sales. Provide timely feedback to Supervisor regarding product failures or performance concerns.
• Make sure Labeling, Barcoding and Silk Screening are accurate and correctly placed.
• Participate in department wide training, cross training and mentoring programs for new and existing team members with a view to increasing personal knowledge of Chauvet Products and Control systems specifically DMX protocol and ShowXpress.
• Develop skills that aid is successful diagnosis of errors related to product operation or functions.
• Partner with Customer Service. Repair Technicians, Sales and Shipping personnel to meet and exceed Chauvet Customer experience.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED