QC Tech Rep

North American Stainless•Ghent, KY

10d•Onsite

About The Position

This position is responsible for providing professional quality service and processing support involving quality, in-process quality and customer service. Supports NAS total quality program to improve customer requirements. The QC Tech Rep will be involved in all or a portion of the Essential Job Functions. QC Tech Reps support both the Flat Products Group and the Long Products Group.

Requirements

High School Degree
Experience in the steel industry/exposure to steel processing
Mobility in plant
Regularly required to sit, stand, walk, etc.
Frequently required to make use of hands for technical tasks
Occasionally lift and/or move up to 50 pounds
Visual ability with or without correction
Communication abilities
Work in compliance with the Occupational Health and Safety Act and regulations
Follow Company safety rules
Report the absence of or defect in any protective equipment or clothing to the Supervisor or Manager immediately
Use or wear the equipment, protective devices or clothing that is required to be used or worn: Safety shoes, Safety glasses, Hearing protection, Hard Hat
Some areas may require additional personal protective equipment such as: Respirators (requires being clean shaven), Fire Retardant clothing, Acid PPE
Report to the Safety Coordinator, Group Lead or Supervisor any contravention of the Occupational Health and Safety Act and Regulations or Company policy
Follow all Lock out Tag out (LOTO) guidelines for designated machines
Follow all Environmental Policies and Regulations
Maintain a clean and safe work area
Abiding by the Acerinox Code of Conduct
Keeping oneself informed through company email account
Maintaining Dynamic Policy Profile and all assigned learnings therein
Abiding by all security procedures
Strong written and verbal communication skills
Ability to learn, adapt, and retain information
Strong attention to detail and problem-solving skills

Responsibilities

Customer claims or complaints received from customer field or Inside Sales to be reviewed, analyzed and dispositioned in a timely manner.
Scheduling and completing customer visits before material disposition to prevent delays, and follow up and dispositioning of returning material.
Disposition of material after finishing a process to ensure continuous material flow with limited interruptions.
Generating internal quality reports for QC in general, including month-end reports and analysis.
Assisting the QC Supervisor in maintaining the Quality System for ISO considerations.
Assisting the QC Engineers in fielding requests for Metallurgical Test Certificates and monitoring requests for special specifications.
Fielding general customer calls and forwarding technical issues to QC Engineers.
Assisting in maintaining and updating customer specifications to current revisions.
Relaying customer information to, and working with Operations and Inspection on customer issues.
Gathering information from customer visits to update/research current orders for mentioned applications and requirements.
Routine visits to customers and their processing facilities.
Managing and reporting on the status of special in-house projects.
Supporting NAS Warehouses through claim evaluation, coordination, and quality support.
Other duties as assigned.
Participation in relevant continuous improvement programs.