QC Supervisor (A)
About The Position
The QC Supervisor oversees daily production management and continuous improvement in a production environment. The role has two primary functions: maintaining operations through daily activities using the Production Management System, and improving processes by applying Lean Initiatives for Excellence (LIFE) to enhance current standards and establish higher targets. The supervisor manages resources, promotes a safe working environment, monitors shift readiness and absenteeism, and addresses employee relations issues in partnership with HR and the Production Manager. They work with group leaders to identify skills gaps, develop training, monitor team performance, provide feedback and support, and strengthen structured problem-solving capability. The role applies and audits standards, trains employees using the TWI approach and the existing training management system, owns Safety, Quality, Cost, Delivery and Morale (SQCDM) outcomes, reviews and signs off on work instructions, and supports continuous improvement implementation.
Requirements
- Bachelor's degree preferred, or at least 5 years of group lead or supervisory experience in production environments.
- Proven leadership skills and experience in teaching, coaching and motivating others.
- Strong analytical and problem-solving skills.
- Knowledge of and experience with Lean manufacturing process improvement, including Kaizen, 5S or Six Sigma, and tools such as 5-whys and fishbone diagrams.
- Excellent process orientation and safety mindset, including OSHA, investigations and enforcement.
- Excellent judgment, planning, organizational and communication skills, including verbal, written, listening and feedback skills.
- Strong work ethic, positive attitude and self-motivation or direction.
- Good manufacturing experience and understanding of the Equipment Effectiveness Ratio (EER) metric.
- Ability to work a flexible schedule.
- Ability to model company policies and procedures, motivate teams and individuals to generate ideas, translate complex information into understandable steps, and adapt to and champion change while taking calculated risks.
Nice To Haves
- Bachelor's degree.
- Military leadership experience.
- Knowledge of or experience with the TWI training method or approach.
Responsibilities
- Use the Production Management System to manage daily activities and maintain production standards.
- Drive improvements through Lean Initiatives for Excellence and establish higher performance targets.
- Ensure a safe working environment by owning and driving the BBS program and promoting a safety-first mindset.
- Ensure each shift starts properly and track absenteeism.
- Address human relations issues in partnership with HR and the Production Manager where applicable.
- Work with group leaders to identify skills improvement opportunities and assist in developing training programs.
- Track, report and monitor team performance, and provide constructive feedback, training and support.
- Develop group leaders' and associates' problem-solving capability using tools such as 5-whys and fishbone diagrams.
- Train employees to standards using the TWI approach and the existing training management system.
- Own outcomes for Safety, Quality, Cost, Delivery and Morale (SQCDM).
- Review and sign off on work instructions.
- Audit processes and group leaders' standard work.
- Encourage employees to contribute improvement ideas and support implementation.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
