QC Lead

Cineverse•Burbank, CA

About The Position

Cineverse is a global streaming technology and entertainment company, and Matchpoint is its AI-powered media supply chain platform for managing and delivering streaming video assets. The QC Lead oversees daily frontline quality control operations, coordinates technician workflows, and ensures content is evaluated and delivered to high quality standards. The role conducts advanced technical reviews of feature, episodic, and promotional content and serves as the shift’s primary operational resource by prioritizing work orders, triaging incoming requests, coordinating team handoffs, and supporting QC staff development. The role requires a team-oriented, technically skilled, systems-oriented approach to troubleshooting, workflow management, and continuous process improvement. The QC Lead coordinates staffing and workloads, assesses delivery requirements and risks, reviews QC findings, maintains operational documentation, and works with Engineering, Operations, and Client Services to improve workflows and automation. The position also supports technical escalations and ensures client specifications are confirmed before final release. The role must follow content security requirements and company policies, including restrictions on personal devices in secure work environments.

Requirements

At least 5 years of experience in digital video, media operations, post-production, or Quality Control environments.
Previous experience leading, supervising, or managing employees in a media operations, quality control, post-production, or technical environment.
Understanding of video compression and codecs used by VOD platforms and broadcasters.
Ability to work with minimal direction while managing a heavy workload.
Strong organizational skills and ability to prioritize and meet tight deadlines.
Flexibility to switch tasks and adjust work schedules as needed.
Ability to work in a fast-paced environment.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to work flexible shifts if needed, including AM, PM, and weekends.
BS/BA in a related discipline, or an equivalent combination of education and experience.
Experience training, mentoring, or developing team members in an operational environment.

Nice To Haves

Expertise with major streaming platform specifications, metadata validation, and physical media formats such as DVD, Blu-ray, and UHD Blu-ray.
Experience managing employees in a technical environment.

Responsibilities

Oversee daily QC operations, prioritize workloads, and ensure delivery deadlines are met.
Manage technician scheduling, shift coverage, staffing needs, and workload distribution.
Assess incoming work requests and forecast resource requirements, turnaround times, and delivery risks.
Coordinate work queues and operational priorities across concurrent projects and client requests.
Serve as the first point of escalation for technical issues, specification questions, and client delivery concerns.
Review technician findings, rejection reports, and defect documentation for accuracy and completeness.
Assist with onboarding, training, and mentoring QC Technicians and temporary staff.
Develop and maintain workflow documentation, SOPs, training materials, and client-specific requirements.
Coordinate handoffs between shifts and communicate project status and outstanding issues.
Partner with Engineering, Operations, and Client Services to improve workflows, tools, and automation initiatives.
Support technical escalations and specification questions related to content quality, metadata, and platform requirements.
Confirm technical delivery requirements and client specifications before final release.
Submit reports and maintain accurate project tracking documentation.
Follow content security requirements and company policies, including restrictions on personal devices within secure work environments.