QC Inspector

Bob's Discount Furniture•San Bernardino, CA

1d•$18 - $20

About The Position

The QC Inspector is responsible for opening, inspecting, dispositioning, and re-wrapping REF Inspect Returns merchandise in real time. The role researches customer account comments and information in SAP and RP, documents and reports issues to the Returns/QC Inspection Lead, and supports the Lead in completing end-of-day tasks.

Requirements

Strong verbal and written communication and organizational skills.
Ability to multitask and manage competing priorities.
Working knowledge of Windows applications, including Word, Excel, and Outlook.
Detail-oriented and accurate.
Ability to quickly recognize and diagnose trends and patterns in product damage and damage locations.
Ability to work flexible hours determined by department needs, including weekends and evenings.
High school education or equivalent experience in a warehouse atmosphere.

Responsibilities

Confirm the systemic resting location of merchandise and note the lock code.
Confirm the systemic reason code for merchandise to aid in disposition.
Use the REF Inspect report to obtain additional systemic information to aid in disposition.
Open packaging and inspect merchandise using the documented opening procedure.
Disposition merchandise to RTS, CLR, TRASH, or REPAIR using available systemic information and the merchandise's physical condition.
Package and secure merchandise for handling using the documented opening and re-wrap procedure.
Systemically relocate merchandise to an appropriate new location.
Take digital photos to support reporting measures within the Returns/QC department.
Handle merchandise to and from floor locations throughout the shift as needed.
Communicate issues to the Returns/QC Lead and other Returns management staff.
Recognize trends and patterns in merchandise damage and report them to the Lead.
Support the Returns/QC Inspection Lead in ensuring all end-of-day tasks are completed.