QA Training Specialist

RISE INC FAMILY•Mesa, AZ

5d•$0 - $52,000•Onsite

About The Position

RISE is seeking a dedicated Training Specialist to guide and coach directors, coordinators, and their direct and indirect reports while implementing the organization’s mission, vision, and values. The role supports quality improvement and training across RISE facilities in Arizona, helps teams identify program issues and effective solutions, and ensures training requirements and standards are maintained. The specialist also manages statewide training records and calendars, supports district leadership with training backlogs, oversees onboarding and vetting of new trainers, and facilitates training for new supervisors. The role requires occasional travel, flexible hours that may rarely include evenings or weekends, and the ability to drive RISE vehicles.

Requirements

Demonstrable written and verbal communication skills adequate for the job.
Well-rounded background in software applications, including Microsoft Office Suite.
Advanced MS Excel skills and knowledge of pivot functions.
Ability to learn other applications at an administrative level.
Ability to work flexible hours, including rare evenings and weekends.
Self-directed and able to work with minimal supervision.
Must pass background clearance and obtain a Level One Fingerprint Clearance Card.
Must meet RISE vehicle insurance requirements to drive RISE vehicles, including the minimum age requirement of 21.

Nice To Haves

Trainer certification in First Aid/CPR, Prevention and Support, Article 9, and DCW – Direct Care Worker Fundamentals.
Bilingual Spanish skills, verbal and/or written.

Responsibilities

Act as a liaison between teams to identify program issues, determine best-practice solutions, and organize resources to address issues.
Work with the management team to identify issues and develop necessary quality-improvement training.
Recommend solutions and training needed to maintain quality standards.
Facilitate corrective and preventive actions as needed.
Perform quality audits for all RISE facilities in Arizona.
Coach, train, and mentor employees, providing positive input and promoting team building based on respect, cooperation, and competency.
Maintain and manage the state training calendar, state training reports, and training OLCR portal compliance.
Assist district leadership when staff training is backlogged.
Oversee onboarding and vetting of new trainers with assistance from district leadership.
Facilitate all new supervisor trainings and advance principles of supervision.
Provide expertise and advice on training requirements from stakeholders and contracts.