QA Training Specialist

RISE INC•Mesa, AZ

5d•$0 - $52,000•Onsite

About The Position

RISE is seeking a dedicated Training Specialist to guide and coach directors, coordinators, and their direct and indirect reports while supporting the organization’s mission, vision, and values. RISE is a human services network established in 1987 that provides services and supports to children, adults, and families across multiple states. The role serves as a liaison between teams to identify program issues, develop quality-improvement training, recommend solutions, and support corrective and preventive actions. The specialist performs quality audits at RISE facilities in Arizona; coaches and mentors employees; manages state training schedules, reports, and portal compliance; assists district leadership with training backlogs; oversees onboarding and vetting of new trainers; and facilitates new supervisor training. The position also advises on training requirements from stakeholders and contracts.

Requirements

Demonstrated written and verbal communication skills adequate for the job.
Well-rounded background in software applications, including Microsoft Office Suite.
Advanced MS Excel skills and knowledge of pivot functions.
Ability to learn other applications at an administrative level.
Ability to work flexible hours, including evenings and weekends on rare occasions.
Self-directed and able to work with minimal supervision.
Must pass background clearance and obtain a Level One Fingerprint Clearance Card.
Must meet RISE vehicle insurance agency requirements to drive RISE vehicles, including the minimum age requirement of 21.

Nice To Haves

Certified trainer in First Aid/CPR, Prevention and Support, Article 9, and DCW – Direct Care Worker Fundamentals.
Bilingual Spanish skills, verbal and/or written.

Responsibilities

Act as a liaison between teams to identify program issues, determine best-practice solutions, and organize resources to address issues.
Work with the management team to identify issues and formulate quality-improvement training.
Recommend specific solutions and training needed to maintain quality standards.
Facilitate corrective and preventive actions as needed.
Perform quality audits for all RISE facilities in Arizona.
Coach, train, and mentor employees, providing positive input and fostering team building based on respect, cooperation, and competency.
Maintain and manage the state training calendar, state training reports, and training OLCR portal compliance.
Assist district leadership when staff training is backlogged.
Oversee onboarding and vetting of new trainers with assistance from district leadership.
Facilitate new supervisor trainings and advance principles of supervision.
Advise on training requirements from stakeholders and contracts.