QA Specialist – Program Quality (Journeyman)

DecisionPoint | Cortek•Chicago, IL

6d•Remote

About The Position

DecisionPoint seeks a Journeyman QA Specialist to support program quality-management and software quality-assurance activities for the USMEPCOM ENLIST program. The role supports execution of the Quality Management Plan, conducts quality reviews of program deliverables and workflows, and validates Task Order Management Portal enhancements before release. The specialist tests portal forms, automations, dashboards, permissions, workflows, and data-quality controls to ensure capabilities meet Government requirements and function as intended. The role documents and tracks defects; manages Corrective Action Requests and Preventive Action Requests; supports root-cause analysis; and captures lessons learned to improve program performance. The position is remote, with preference for candidates located in or near Chicago. By applying, candidates acknowledge and consent to having their resume included in an active competitive government contract bid.

Requirements

Active Secret clearance or higher.
Bachelor’s degree in Information Technology, Information Systems, Computer Science, Quality Management, or a related field.
Minimum of 6 years of relevant professional experience.
Strong analytical, testing, troubleshooting, and problem-solving abilities.
Excellent written and verbal communication skills.
Strong organizational, documentation, and time-management skills.
High attention to detail and commitment to objective, evidence-based quality decisions.
Ability to translate Government requirements into testable acceptance criteria.
Ability to manage multiple reviews, test cycles, defects, corrective actions, and deadlines.
Ability to communicate quality findings clearly and collaborate constructively with technical and nontechnical stakeholders.
Ability to work independently while maintaining accountability and consistent follow-through.

Nice To Haves

Experience in software quality assurance, software testing, program quality, quality control, business-process testing, or a related discipline.
Experience supporting Department of Defense, federal civilian, or other Government programs.
Experience implementing or supporting a formal Quality Management Plan.
Experience reviewing contract deliverables for accuracy, completeness, consistency, traceability, and compliance.
Experience developing and executing test plans, test cases, test scripts, acceptance criteria, and regression-testing procedures.
Experience testing forms, workflows, automations, dashboards, permissions, notifications, reports, and data-quality controls.
Experience validating Microsoft SharePoint, Power Platform, ServiceNow, Jira, or comparable portal and workflow capabilities.
Experience documenting, classifying, prioritizing, tracking, retesting, and closing software defects.
Experience managing Corrective Action Requests, Preventive Action Requests, or comparable remediation workflows.
Experience performing root-cause analysis and validating corrective and preventive actions.
Experience conducting functional, regression, integration, workflow, permissions, and user-acceptance testing.
Familiarity with Agile, Scrum, DevSecOps, ITIL, or hybrid delivery environments.
Knowledge of requirements traceability, release management, configuration management, and change-control practices.
Familiarity with ISO 9001, CMMI, Lean Six Sigma, or comparable quality frameworks.
Experience using Azure DevOps, Jira, ServiceNow, Power BI, SharePoint, automated testing tools, or comparable quality-management platforms.
ITIL Foundation, CSQA, ISTQB, ASQ, Lean Six Sigma, or a comparable quality or testing certification.

Responsibilities

Support implementation, execution, maintenance, and continuous improvement of the program Quality Management Plan.
Perform quality-assurance and quality-control reviews of program deliverables, reports, workflows, forms, records, and supporting documentation.
Verify that deliverables are accurate, complete, consistent, traceable to requirements, and compliant with approved standards and formats.
Develop and execute test plans, test cases, test scripts, checklists, and validation procedures for Task Order Management Portal enhancements.
Validate portal forms, workflows, automations, dashboards, notifications, permissions, data fields, calculations, and reports.
Confirm that portal enhancements satisfy documented Government requirements and acceptance criteria before release.
Conduct functional, regression, integration, workflow, permissions, and data-quality testing.
Document test results, defects, expected and actual behavior, severity, supporting evidence, and recommended corrective actions.
Enter, classify, prioritize, track, retest, and close defects in accordance with approved procedures.
Manage Corrective Action Requests and Preventive Action Requests from identification through validated closure.
Perform or support root-cause analyses for defects, process failures, recurring findings, and quality-performance concerns.
Verify that corrective and preventive actions resolve identified issues and reduce the likelihood of recurrence.
Track quality-review findings, responsible owners, due dates, status, remediation evidence, and closure decisions.
Support Monthly Status Reports, project status meetings, Program Management Reviews, and other reporting activities with quality metrics and trend information.
Analyze defect trends, recurring quality issues, workflow failures, data discrepancies, and opportunities for process improvement.
Maintain quality records, test evidence, review logs, defect registers, corrective-action records, lessons learned, and audit trails.
Support quality reviews of transition documentation, trip reports, purchasing packages, status reports, plans, and other program artifacts.
Participate in release-readiness reviews and provide evidence-based recommendations regarding deployment.
Coordinate testing and quality reviews with the Quality Manager, developers, portal administrators, task leads, program analysts, and Government stakeholders.
Assist with internal assessments, Government reviews, quality-surveillance activities, and audit preparation.
Capture lessons learned and recommend updates to processes, controls, templates, test suites, and quality procedures.
Protect sensitive Government, program, personnel, test, and performance information.