QA Manager, Personal Health Care, External Supply Solutions

P&G•Mason, OH

18d

About The Position

As a QA Manager within External Supply Solutions (ESS), you will serve as the primary Quality leader for assigned Contract Manufacturing (CM) partners, ensuring the delivery of safe, compliant, and high-quality products to consumers. You will provide quality oversight across the product lifecycle and partner with internal and external stakeholders to drive compliance, manage quality risks, resolve complex issues, and continuously improve quality systems. You will influence decision-making at manufacturing sites while ensuring adherence to regulatory requirements, company standards, and consumer expectations. The role leads quality excellence across external manufacturing networks while supporting innovation, supply continuity, and business growth.

Requirements

Bachelor's degree in Engineering, Life Sciences, Chemistry, Microbiology, Pharmacy, Quality Assurance, or a related technical discipline.
Experience working within a regulated manufacturing environment.
Strong understanding of Quality Management Systems (QMS) and applicable regulatory requirements.
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Demonstrated ability to influence and collaborate across multiple functions and organizational levels.
Ability to manage multiple priorities independently and effectively.
Experience leading investigations, risk assessments, and problem resolution activities.
Proven ability to assess risk and make sound, data-driven decisions.

Nice To Haves

Experience supporting external manufacturing or supplier quality programs.
Knowledge of cGMP requirements and FDA-regulated industries.
Experience with CAPA, deviations, change control, complaint management, and product release processes.
Experience supporting audits, inspections, and regulatory interactions.
Experience within consumer healthcare, pharmaceutical, medical device, dietary supplement, or related regulated industries.
Ability to coach, guide, and influence internal and external partners to achieve quality and business objectives.
Ability to identify, assess, escalate, and mitigate quality and compliance risks.
Proven ability to build partnerships across functions, cultures, and organizational levels.
Passion for improving processes, systems, and organizational capability.
Ability to operate independently, prioritize effectively, and deliver results in a dynamic environment.
Commitment to protecting consumers through strong quality systems and compliance excellence.

Responsibilities

Serve as the primary Quality contact for assigned Contract Manufacturing partners.
Provide oversight of quality systems and manufacturing operations at external sites.
Release products manufactured at Contract Manufacturers in accordance with company and regulatory requirements.
Lead and/or support investigations related to deviations, non-conformances, complaints, and other quality events.
Drive timely and effective corrective and preventive action (CAPA) activities.
Support consumer complaint investigations and ensure appropriate root cause analysis and corrective actions.
Manage quality-related changes and ensure compliance with applicable regulations and internal requirements.
Monitor quality system performance through metrics, including deviations, investigations, CAPAs, complaints, and audit observations.
Support Annual Product Reviews (APR/PQR) and product lifecycle management activities.
Review and approve quality documents, specifications, protocols, reports, and technical documents as required.
Support new product launches, technology transfers, process improvements, and other business initiatives.
Identify opportunities to improve quality systems, strengthen compliance, and enhance operational effectiveness.
Assess, communicate, and manage quality and compliance risks across the supply chain.
Build strong working relationships with internal partners and external manufacturers to achieve business and quality objectives.