QA Manager, Internal Claims Auditing

CVS Health

2d•$54,300 - $159,120

About The Position

Leads and manages the QA team by setting strategic objectives and implementing effective quality assurance processes. Works with cross-functional teams to define testing requirements, develop test plans, and ensure software products are tested thoroughly and on time. Analyzes testing metrics, reports findings to stakeholders, and drives continuous improvement in QA practices to deliver high-quality, reliable software solutions.

Requirements

5–7 years of work experience in a claims or claims audit position.
Skills in execution and delivery, including planning, delivering, and supporting.
Business intelligence skills.
Problem-solving and decision-making skills.
Collaboration and teamwork skills.
Growth mindset, including agility and developing yourself and others.
Post-secondary or high-school education, specialized training such as technical/vocational programs, or equivalent work experience.

Nice To Haves

5+ years of quality management, audit, compliance, or operational quality experience.
Growth mindset, including agility and developing yourself and others.
Demonstrated experience using quality metrics, KPIs, dashboards, and business intelligence tools to identify trends and present recommendations to senior leadership.
Experience leading root-cause analysis, corrective and preventive action (CAPA), risk mitigation, and continuous-improvement initiatives.
Demonstrated ability to lead cross-functional initiatives, manage competing priorities, develop employees, and communicate effectively with senior stakeholders.

Responsibilities

Set strategic objectives for the QA team and manage its work.
Implement effective quality assurance processes.
Collaborate with cross-functional teams to define testing requirements and develop test plans.
Ensure timely and thorough testing of software products.
Analyze testing metrics and provide reports to stakeholders.
Drive continuous improvement in QA practices.
Lead root-cause analysis, corrective and preventive action (CAPA), risk mitigation, and continuous-improvement initiatives.
Lead cross-functional initiatives, manage competing priorities, develop employees, and communicate with senior stakeholders.