QA Manager - Data Center

Black Box • Bowling Green, OH

4d • Onsite

About The Position

This role serves as the site-specific point person for the execution of quality program elements, functions, responsibilities, and deliverables over the entire project lifecycle. The QA Manager monitors and inspects operations affecting quality to align with industry and customer standards, initiates and facilitates communications to prevent and resolve quality issues, and develops, updates, implements, deploys, and trains the Quality Management System (QMS) across the site. The position involves developing and executing the QA tactical implementation plan to foster a quality awareness culture, confirming quality-related site activities align with industry codes and client/GC standards, and training/coaching QA Specialists and internal employees. Collaboration with program representatives is key to integrating quality specifications into both the Black Box QMS and client/GC quality programs. The role also includes technical writing for quality installation standards, developing quality tools, generating and analyzing quality data analytics, coordinating and conducting quality inspections, issuing and managing nonconformance reports, conducting corrective action verification audits, driving structured problem-solving for preventive actions, and completing/coordinating QC technical submittals. Additionally, the QA Manager will share best practices, represent the company in meetings with subcontractors' QC representatives, and perform assigned duties. Supporting duties include consulting on materials, verifying design documentation quality, ensuring rapid responses to high-priority issues, participating in project pipeline planning, and serving as a technical resource for structured cabling standards, product selection, design, and installation methods.

Requirements

• Bachelor’s Degree Construction Management, Engineering or other related discipline. Relevant experience may be considered
• Minimum of 5 years’ experience in the construction industry in a management or leadership role.
• Experience overseeing and managing the quality of large-structured cabling projects and/or data center construction projects highly preferred.
• Experienced in training technicians and quality standards
• Proven work experience in Infrastructure deployment.
• Ability to implement and monitor a Quality Management System.
• Strong knowledge of Project/Construction QA methodologies, tools, and processes.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Hands-on experience with QC implementation.
• Solid knowledge of testing and installation methodologies.
• Experience working in data center builds.
• Experience with fiber and copper performance testing.
• Strong Knowledge of TIA, NEC, BICSI, and data center installation standards.
• Extensive knowledge of Safety protocols, processes and procedures.
• Ability to perform root cause analysis investigations and prepare reports.
• Ability to train technicians in dressing, cleaning, splicing and testing.
• Able to report and read out project information to all stakeholders as needed or required.
• Demonstrated professionalism and ability to interact effectively with all levels of employees, both management and staff alike, vendors, clients, and others.
• Ability to work under time constraints and adapt to changing requirements with a positive attitude.
• Strong oral and written communication and organizational skills, including excellent customer service skills.
• Ability to effectively present to small and large groups.
• Disciplined, detail oriented, organized, and self-driven.
• Demonstrated skill in organizing resources and establishing priorities.
• Demonstrated ability to resolve complex problems, conflicts, and issues.
• Proficient in using a computer and business / industry applications - Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, etc.), Bluebeam, Procore, Autodesk and others.

Nice To Haves

• OSHA 10-Hour certification (if not certified at time of hire, certifications must be obtained within first month of employment)
• ASQ CQT, CQM and/or CQE
• BICSI certifications (i.e., IN225, IN250, TE350, DCDC, and/or RCDD)

Responsibilities

• Serve as the site-specific Black Box “point person” for execution of the quality program elements, functions, responsibilities, and deliverables over the entire life cycle of the project.
• Monitors and inspects operations that affect quality to align with industry and customer standards.
• Initiates, facilitates, and participates in communications with internal and external teams to prevent, address, and resolve quality-oriented topics.
• Develop, update, implement, deploy, and train the Black Box QMS in accordance to the program structure and requirements across the site.
• Develop and execute the QA tactical implementation plan to encourage behaviors that supports/develops an evolving quality awareness culture.
• Confirm the quality-related site activities are in accordance to industry codes and client/GC standards.
• Train and coach QA Specialists and internal employees to effectively integrate quality initiatives into the daily workstream.
• Collaborate with the program representatives to coordinate and integrate applicable quality specifications and expectations into both the Black Box QMS and client’s/GC quality programs.
• Partner with subject matter experts to develop quality installation standards as required to support Black Box QMS and client’s quality programs.
• Develop, update, and implement quality tools that promote quality awareness culture. Partner with field staff and interdisciplinary teams for successful implementation and execution.
• Generate and analyze quality data analytics for incorporation into metrics to accurately measure and manage quality performance.
• Coordinate and conduct timely quality inspections prioritized according to production status and risk management as represented in the project schedule.
• Ensure Quality Assurance standards are developed and disseminated to relevant stakeholders.
• Issue, record, monitor and partner with staff to close nonconformance reports. Trend data to identify recurring issues.
• Conduct corrective action(s) verification audits for non-conforming observations.
• Drive structured problem solving to develop and anchor preventive action(s) to proactively support first time right quality goals.
• Conduct relevant quality training to QA/QC Coordinators and OPS Field staff by performing ongoing coaching to develop their skills and knowledge.
• Complete and coordinate the approval of the site’s QC technical submittals to the customer.
• Share better practices and learnings with other program sites for implementation.
• Represent Black Box and participate in the program meetings with the project’s subcontractor’s QC representative(s).
• Execute duties as assigned.
• Coordinate with client design teams, project managers, etal. to consult on materials for CFCI and OFCI material questions and constraints.
• Verify site as-built design documentation quality attributes are complete and up to date.
• Ensure rapid responses to high priority builds, nonconformances and break-fixes.
• Participate in project pipeline planning and discussions related to the data center.
• Serve as a technical resource for Black Box structured cabling standards, product selection, design, and installation methods in the field.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager