QA Lead

Freeman•Orlando, FL

2d•Hybrid

About The Position

The QA Lead is a senior, cross-functional quality assurance role overseeing the Application QA group — who handle day-to-day testing, regression, and change validation for their application. This role ensures Application QA consistently follows established process and standards and serves as an escalation point. The QA Lead's other primary responsibility is leading priority and specialized testing — work that falls outside traditional application QA scope or supports new initiatives — either executing it personally or coordinating the right resources depending on scope. The role also builds out the team's load/performance testing capability and champions the use of AI to accelerate test creation and other QA activities. The QA Lead reports directly to the QA Manager. This position will support our Technology Services team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations: Dallas, TX Orlando, FL

Requirements

5+ years of experience in software quality assurance / testing, including experience working across multiple applications or teams simultaneously.
Hands-on test automation development experience; JavaScript and Playwright experience preferred.
Demonstrated ability to design a test strategy and identify high-risk areas from a solution design or set of requirements.
Experience designing and executing load/performance testing (e.g., with JMeter or a comparable tool).
Experience using AI/LLM tools to generate or accelerate test cases, scripts, or other QA deliverables.
Strong cross-team communication and coordination skills; comfortable acting as a point of contact across multiple stakeholder groups with competing priorities.
Self-starter who is comfortable with ambiguity, context-switching across applications, and taking ownership of problems without waiting to be assigned.
Demonstrated ability to lead and direct the work of team members on priority and specialized testing initiatives — setting priorities and ensuring the team completes tasks on time.
Bachelor's degree in Computer Science, Information Systems, or a related field preferred; equivalent practical experience will also be considered.
Experience testing or supporting enterprise platforms such as Salesforce, SAP, or custom-built enterprise applications.
Experience building or scaling integration test suites across upstream/downstream systems.
Prior experience mentoring or informally leading other QA engineers.

Responsibilities

Serve as the escalation point for the Application QA team — answering process questions, resolving ambiguity, and providing backfill coverage when team members are unavailable.
Lead priority and specialized testing initiatives that fall outside traditional application QA scope — whether within an existing application or as part of a new initiative — either executing the work personally or coordinating the right resources depending on scope.
Partner with QA team members to ensure testing standards, processes, and best practices are consistently understood and followed across all teams.
Own one-off and ad hoc requests as they arise — either leading the effort by coordinating the right people, or performing the work directly, depending on scope and urgency.
Evaluate proposed development solutions and technical designs to build a test strategy and approach, identifying high-risk areas and prioritizing test coverage accordingly.
Work across multiple teams to extract and document how existing functionality works, break complex features into testable components, and coordinate cross-team execution and documentation of end-to-end testing results.
Design, build, and execute load and performance testing plans to validate system scalability, reliability, and readiness for key events or releases (e.g., using tools such as JMeter).
Utilize AI tools (e.g., GitHub Copilot, ChatGPT, Claude) to generate test cases, performance test scripts, and other QA artifacts, improving team efficiency and coverage.
Develop and maintain test automation using JavaScript, Playwright and .NET-based frameworks; contribute to and help scale the team's overall automation practice.
Hold and participate in regular knowledge-transfer sessions across teams to build shared understanding of integrated applications and reduce single-point-of-failure risk.
Provide regular status updates and proactively escalate risks, blockers, or process gaps to the QA Manager.