QA Investigator Specialist

Aspire Living & Learning • Bel Air, MD

9d

About The Position

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.
Aspire Living & Learning is currently seeking a QA Investigator Specialist to play a vital role in conducting thorough investigations into incidents that occur meeting regulatory and Aspire standards. This position plays a crucial role in upholding our commitment to providing a safe and supportive environment where rights, choices, and consent are honored.
This position is responsible for monitoring various aspects of service delivery to ensure Aspire Living and Learning meets established compliance, certification, and agency quality standards by examining electronic records, reports, operating practices and documentation.

Requirements

• Bachelor's degree in human service field, law, criminal justice, or a related field.
• Minimum of 3 years’ experience in conducting investigations, preferably in disability services
• Minimum of 3 years’ experience in conducting record reviews
• Knowledge of relevant laws, regulations, and industry best practices.
• Strong interpersonal and communication skills.
• Ability to maintain objectivity, confidentiality, and sensitivity during investigations.
• Excellent analytical and problem-solving abilities.
• Become a certified Abuse and Neglect Investigator as prescribed by state where conducting investigations.
• Must have satisfactory background checks.
• Valid driver’s license and safe driving record.
• Use of a personal vehicle for travel is required.

Responsibilities

• Investigation of incidents
• Record Review
• Documentation and Reporting
• Collaboration and Communication
• Training and Prevention

Benefits

• Comprehensive Health, Dental, & Vision Insurance
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options
• Lifestyle Spending Accounts with JOON
• 403(b) Retirement Plan with Employer Match
• Generous Paid Time Off
• Professional Growth Opportunities
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level