QA Director

Manpower•Tempe, AZ

About The Position

As QA Director, you will be responsible for leading the overall quality strategy, vision, and execution across all products and services within the organization. You will oversee all QA function, ensuring that the quality assurance processes and practices align with the company’s objectives and deliver high-quality, reliable software. You will lead and manage the QA team, establish best practices, and promote a culture of quality throughout the development lifecycle. This role requires both a deep technical understanding and the ability to align quality efforts with business goals. Making an Impact In this role, your leadership will have a direct impact on the company’s reputation, customer satisfaction, and overall success. By ensuring that products meet or exceed quality standards, you will help reduce defects, improve user experience, and contribute to more reliable, innovative software. Your ability to define and implement quality strategies will drive process improvements, enhance team productivity, and strengthen the company's position in the market. Your work will also directly influence cost savings by reducing post-release defects, minimizing rework, and optimizing testing resources. Facilitate quarterly business reviews to ensure client SLAs are met and exceeded. People Leadership • Evaluate performance and promote career development for one or more QA Managers & Leads. • Provide support and guidance as needed to other program members (direct reports of QA Managers). • Ensure that teams have strong and sufficient talent which will lead to maximizing revenue, continually assessing talent needs. Your Typical Day and Other Key Details • Conduct performance evaluations, provide coaching, and promote professional growth for QA Managers. • Align program operations to the company’s vision and direction. • Oversee budget, ensuring program activities are appropriately funded and managed. • Evaluate the effectiveness of testing practices regarding contracts and delivery requirements. • Manage operational changes to ensure adherence to SLAs. • Ensure that customer feedback is incorporated into operational processes and procedures and drive improvements based on this feedback. Other accountabilities as assigned.

Requirements

Bachelor’s degree or equivalent experience
8+ years of hands-on experience in software quality assurance, ideally in the video game industry.
5+ years of experience as a QA Manager or Test Manager, with demonstrated experience in growing teams, talent, and operational efficiency.
Extensive experience in budget planning, resource allocation, KPI tracking, and client relationship management.
Proficiency in project management tools such as JIRA and Azure Dev Ops.
Advanced analytical and problem-solving skills, with strong ability to proactively assess and mitigate risks to maintain high operational capacity and effectiveness.

Nice To Haves

Advanced degree in business, computer science, engineering, or a related field.
A passion for games/gaming.

Responsibilities

Leading the overall quality strategy, vision, and execution across all products and services.
Overseeing all QA functions, ensuring quality assurance processes and practices align with company objectives and deliver high-quality, reliable software.
Leading and managing the QA team, establishing best practices, and promoting a culture of quality throughout the development lifecycle.
Evaluating performance and promoting career development for QA Managers & Leads.
Providing support and guidance to other program members.
Ensuring teams have strong and sufficient talent to maximize revenue.
Conducting performance evaluations, providing coaching, and promoting professional growth for QA Managers.
Aligning program operations to the company’s vision and direction.
Overseeing budget, ensuring program activities are appropriately funded and managed.
Evaluating the effectiveness of testing practices regarding contracts and delivery requirements.
Managing operational changes to ensure adherence to SLAs.
Ensuring customer feedback is incorporated into operational processes and procedures and driving improvements based on this feedback.
Facilitating quarterly business reviews to ensure client SLAs are met and exceeded.