QA Analyst

Insurance Corporation of British Columbia•North Vancouver, BC

6d•Hybrid

About The Position

The Information Services Division within Insurance is currently looking for QA Analyst to join our team. In this role, you will be responsible for maintaining and enhancing solutions using a mix of testing approaches and tooling technologies to ensure the quality of ICBC’s various applications and Contact centre products.

Requirements

2+ years of hands-on experience in the domain of software testing or relevant post-secondary education.
Familiarity with test strategies, plans, and various testing methodologies.
Knowledge of functional/non-functional requirements and test cases.
Effective written and oral communication skills.
Ability to work without supervision and in a cross-functional team environment.
Demonstrated critical thinking, problem solving and learning agility.
Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements.

Nice To Haves

Knowledge in SQL/Oracle and programming/scripting languages as well as mobile applications testing experience would be an asset.
Exposure to Agile methodologies, or other software development best practices preferable.
Genesys Contact Centre application knowledge and exposure will be an added asset.

Responsibilities

Perform and coordinate functional, regression and acceptance testing of software applications.
Identify test objectives, develop and executes test plans.
Create manual test cases from acceptance test criteria and execute manual test cases as well as exploratory functional testing.
Write user acceptance criteria requirements in a structured fashion amenable to automated testing; creates and executes automated acceptance tests.
Run transactions through systems, validate data records and run regression testing.
Identify root causes for complex defects within portfolio and communicate resolution.
Perform Incident triaging, Initial troubleshooting, co-ordinate with business stakeholders and assign to appropriate resources with findings documented.
Performing case management and co-ordination with support help desk on Vendor portal for Contact centre Incidents.