QA Analyst, Quality Assurance

CIBC•Toronto, ON

1d•Hybrid

About The Position

The Quality Assurance Analyst reports to the Manager, Quality Assurance. This position is within Risk Management and will focus on performing quality assurance reviews on both Auto Adjudicated and Manually Adjudicated Personal Banking applications adjudicated across Canada. The Quality Assurance Analyst will work closely with the Quality Assurance team and Manager to ensure the regular and ad hoc reviews, audit support and other deliverables are met. As the Quality Assurance Analyst, you will review Personal banking applications from lenders and adjudicators to determine if policies and general underwriting procedures were followed and underwriting decisions were made within CIBC’s Risk Appetite. This includes the assessment of required documentation, the analysis of financial documents, cash flow, bank systems, etc. and detailing of exceptions to policy. You will ensure Quality Assurance reviews are conducted as required in a timely, efficient and objective basis nationally. You will also ensure the number of files reviewed meet Regulatory, Audit and Corporate Credit Risk and other expectations.

Requirements

Comprehensive knowledge of Personal Banking operations, credit policies, including credit principles, practices, processes, products, and services.
Well-developed communication skills, verbal and written, sufficient to provide clear and detailed explanation and interpretation of information, analysis, and recommendations.
Ability to adapt and develop new strategies for continued efficiencies, and conceptualization of new approaches in Quality Assurance.
Experience in credit adjudication/underwriting.
Understanding that success is in the details; noticing things that others don't.
Strong critical thinking skills to inform decision making.
Ability to embrace and champion change, continuously evolving thinking and work methods.
Ability to give meaning to data, investigate complex problems, and make sense of information.
Confidence in the ability to communicate detailed information in an impactful way.
Driven to succeed and motivated by accomplishing goals and delivering best work.
Understanding the power of an inclusive team that enjoys working together.
Values matter; bringing your real self to work and living company values.
Legally eligible to work at the specified location(s) and have a valid work or study permit where applicable.

Nice To Haves

Knowledge of internal systems such as COINS, CLASS, M-MORTGAGE, LCMS, ECIF, TARGET, ICBS, and/or CRS.
Bilingual in English and French.

Responsibilities

Performing quality assurance reviews on Auto Adjudicated and Manually Adjudicated Personal Banking applications.
Working closely with the Quality Assurance team and Manager to ensure regular and ad hoc reviews, audit support, and other deliverables are met.
Reviewing Personal banking applications from lenders and adjudicators to determine if policies and general underwriting procedures were followed.
Assessing if underwriting decisions were made within CIBC’s Risk Appetite.
Assessing required documentation, analyzing financial documents, cash flow, bank systems, etc.
Detailing exceptions to policy.
Ensuring Quality Assurance reviews are conducted in a timely, efficient, and objective manner nationally.
Ensuring the number of files reviewed meet Regulatory, Audit, and Corporate Credit Risk expectations.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development