QA Analyst

the Company•Chester, NY

3d•Hybrid

About The Position

Our client is one of the largest cable and broadband operators in the United States, serving over 3 million households and businesses across 22 states. They are a leading gigabit broadband provider focused on smaller and mid-sized markets, offering high-speed data, video, phone, and mobile services through a fiber-rich network. They are growing and investing heavily in their technology and software infrastructure. We are looking for a Quality Assurance Analyst to join an established QA team and support the overall quality of various software systems and applications. This role covers manual testing across web, mobile, and client-server platforms, including complex end-to-end workflows and physical device testing (Android/iOS, Set Top Boxes, cable modems, fiber ONTs).

Requirements

3+ years of manual testing experience in a Software QA role
Strong knowledge of QA methodology, SDLC, and STLC
Experience with SoapUI, Postman, RESTful APIs, and XML
Hands-on experience writing thorough test plans and test cases from functional requirements
Strong written and verbal communication skills
High attention to detail and analytical ability

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Experience with complex, multi-tier platform testing preferred
QA/software testing certifications a plus

Responsibilities

Own test planning and strategy aligned to project schedules and timelines
Write, execute, review, and maintain manual test cases in JIRA as requirements evolve
Perform testing across web apps, mobile apps (iOS/Android), set-top boxes, cable modems, and fiber devices
Execute Smoke, System, Functional, End-to-End, Integration, Regression, UAT, GUI, and Load Testing
Identify, report, and track defects in JIRA; participate in defect triage sessions
Communicate testing progress and findings to team members and management
Document test scenarios, workflows, user guides, and technical specifications
Collaborate with internal development/QA teams and external vendors on system integrations
Support production deployments and perform post-deployment validation
Manage multiple concurrent projects in a fast-paced environment