QA Analyst - Senior

Insurance Corporation of British Columbia•North Vancouver, BC

1d•Hybrid

About The Position

The Information Services Division is currently looking for Senior QA Analyst to join our Digital teams. In this role, you will be responsible for maintaining and enhancing complex solutions using a mix of testing approaches and tooling technologies to ensure the quality of ICBC’s various Customer facing services.

Requirements

5+ years of relevant hands-on experience in the domain of software testing or a combination of relevant post-secondary education and related business experience.
Strong technical expertise in database concepts and hands-on experience with SQL/DB2 for complex data validation and analysis.
Extensive experience with enterprise testing tools and frameworks (e.g., JIRA, Zephyr, Selenium, Cucumber, SOAP UI), as well as monitoring/log analysis tools such as Splunk and ITSM platforms (e.g., HPSM, HaloITSM).
Deep knowledge of testing methodologies and strategies, including risk-based testing, end-to-end validation, regression optimization, performance testing, and automation frameworks.
Proven experience in designing and scaling test automation solutions, including script development, framework enhancement, and CI/CD integration.
Demonstrated experience in a leadership role, including facilitation, relationship building, identifying and mitigating technical risks, and conflict resolution.
Expert-level understanding of Agile and DevOps practices, with experience acting as a QA lead within Scrum teams or as a Scrum Master where needed.
Demonstrated expertise in functional and non-functional testing, including performance, security, and reliability considerations.
Advanced experience in impact analysis and risk assessment within complex enterprise environments.
Solid experience supporting production environments, including incidents, problems, and change management processes.
Strong communication and stakeholder management skills, with the ability to translate technical concepts into business outcomes.
Ability to operate with a high degree of autonomy, providing direction and oversight in a fast-paced, cross-functional environment.
Demonstrated strengths in critical thinking, problem-solving, and continuous learning, with a focus on driving innovation in quality engineering practices.

Responsibilities

Provide expert-level leadership and oversight for functional, integration, regression, automation, and performance testing across enterprise-wide systems and portfolios.
Define test strategy, approach, and quality standards, ensuring alignment with enterprise architecture and delivery frameworks.
Lead the identification of test objectives and drive the development and execution of comprehensive test plans across multiple concurrent initiatives.
Design, develop, and maintain high-quality manual and automated test cases derived from structured acceptance criteria, including exploratory and risk-based testing approaches.
Partner with product owners and business stakeholders to refine user stories and acceptance criteria, ensuring they are testable and optimized for automation.
Champion test automation practices include development and execution of automated acceptance, regression, and end-to-end test suites.
Perform complex data validation, system integration testing, and regression analysis across multiple platforms and interfaces.
Lead defect triage and root cause analysis, identifying systemic issues and driving resolution across technology and business teams.
Provide technical leadership and mentorship to junior QA team members, promoting best practices, continuous improvement, and capability uplift.
Collaborate with cross-functional teams (development, architecture, operations) to embed quality engineering practices throughout the SDLC/Sprints.
Support production readiness, release validation, and post-implementation verification, including incident and problem management activities.
Drive continuous improvement initiatives focused on test efficiency, automation maturity, and quality metrics.