Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Key Responsibilities Design, develop, and maintain scalable content management solutions, integrations, and automation using Python (primary) and Java (secondary). Lead and contribute to technical design discussions; produce high‑quality design and architecture documentation. Build and enhance tooling, libraries, and automation to support platform integration, operations, and reliability. Perform code reviews and help establish and reinforce engineering best practices. Mentor and provide technical guidance to other engineers on the team. Platform & Infrastructure Ownership: Deploy, configure, and operate Alfresco ECM platforms in on‑premises private cloud environments, providing Level 3 production support. Evaluate and assess SharePoint Embedded as an application content management solution, partnering with internal customers on proofs of concept where applicable. Collaborate with vendor engineering and support teams on escalations, patches, and product upgrades. Maintain accurate and up‑to‑date architecture diagrams, configuration standards, release notes, and operational runbooks for Level 2 support teams. Troubleshoot complex issues across the full application stack, including web servers, application servers, databases, and authentication layers. Operations, Support & Customer Engagement: Participate in an engineering on‑call rotation (approximately 1 week every 4 to 5 weeks) to support production platforms. Act as an escalation point for complex customer issues, working closely with Level 2 support, infrastructure, and security teams to diagnose and resolve incidents. Communicate clearly with customers regarding issue status, root cause analysis, and resolution plans. Analyze trends in incidents and customer feedback to drive platform improvements, defect remediation, and preventive measures. Continuously review existing workflows and operational processes, recommending and implementing improvements to reliability, scalability, and security.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed