PX Systems Analyst

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The PX Systems Analyst will serve as the primary point of contact for HRIS support, addressing inquiries through various channels including email, helpdesk ticketing system, Microsoft Teams, and virtual meetings. This role involves troubleshooting and resolving Tier 1 issues related to crew hire/re-hire, self-service, onboarding, personal data updates, job and pay changes, and other related requests. The analyst will support the People Excellence Systems team with business processes for Recruiting, Core HCM, and Compensation, and diagnose Tier 1 issues within Workday, MAPS, and OneView applications used for ship operations. Key responsibilities include identifying root causes, providing solutions, performing data validations, monitoring system issues, and escalating complex problems to higher tiers with thorough documentation. The role also involves guiding operations teams on Workday transactions, participating in testing for new features and releases, collaborating on system improvements, ensuring data accuracy through audits, and developing/delivering end-user training. Continuous evaluation of People Excellence Systems processes for enhancements to efficiency, accuracy, and user experience is also expected. This position offers an opportunity to grow your career with Norwegian Cruise Line Holdings (NCLH), a leading global cruise company.

Requirements

Experience working with Workday HCM, MAPS, and/or OneView systems required.
Excellent SQL report writing skills to create/publish reports, notifications, and modify templates.
Advanced analytical and problem-solving skills with high attention to detail.
Ability to diagnose system and data issues and recommend effective solutions.
Capacity to translate technical concepts for non-technical stakeholders.
Excellent interpersonal, written, and verbal communication skills.
Aptitude to manage multiple requests and prioritize effectively in a fast-paced environment.
Experience using a case management or ticketing system (e.g., ServiceNow, Jira).
Proficient in Microsoft Office Suite (especially Excel, Word, and Outlook).
Understanding of data privacy and confidentiality related to HR information.
High level of accuracy in data entry, auditing, and reporting.
Strong ability to manage processes and meet deadlines.
Interest in developing a long-term career in HRIS or system administration.

Nice To Haves

Minimum 1–2 years in HR, HRIS, IT, or a helpdesk support role preferred.
Background in system implementations, upgrades, or process improvements desired.
Familiarity with HR employee life-cycle processes such as recruiting, onboarding, employee data management, staffing, time/absence tracking, and offboarding.

Responsibilities

Serve as the primary point of contact for HRIS support, responding to inquiries via email, helpdesk ticketing system, Microsoft Teams, and virtual online meetings.
Troubleshoot and resolve Tier 1 issues related to crew hire/re-hire, self-service, onboarding, personal data updates, job and pay changes, and related requests.
Support the People Excellence Systems team with various business processes related to Recruiting, Core HCM, and Compensation.
Diagnose Tier 1 issues related to Workday, MAPS, and OneView applications used for ship operations.
Identify the root cause of issues and provide solutions, including user data corrections.
Periodically perform worker data validations using Workday and MAPS data, identify discrepancies, provide root cause analysis, and suggest resolutions.
Monitor Workday system issues, error messages, and incomplete business process transactions to identify themes for scalable and repeatable solutions.
Escalate complex or unresolved issues to Tier 2 or Tier 3 analysts, managers, and/or technical teams, ensuring thorough documentation of the issue and steps taken.
Maintain accurate documentation of support interactions and resolutions.
Guide operations teams and managers through standard Workday transactions and navigation.
Participate in testing and validation of new features, enhancements, and configuration changes during semi-annual feature releases, projects, or on an ad-hoc basis.
Collaborate with the People Excellence Systems team to identify trends in support requests and recommend improvements to training or system configuration.
Ensure data accuracy by reviewing employee transactions and performing data audits.
Develop and deliver training materials and sessions for end-users to improve Workday proficiency and self-service adoption.
Continuously evaluate People Excellence Systems processes and recommend enhancements to improve efficiency, accuracy, and user experience.
Perform other duties as assigned.