Purchasing & Mobility Supervisor

King County•Chinook Building 401 5th Avenue Seattle, WA

2d•Hybrid

About The Position

This position is open only to Internal King County’s Department of Information Technology (KCIT) employees. Only current KCIT employees will be considered. King County Department of Information Technology (KCIT) is seeking a Purchasing & Mobility Supervisor. This leadership role will Supervise the team supporting King County customers in the acquisition of client-side hardware and software, maintaining in-stock inventory, and forecasting future needs. This position will also manage the Mobile Device program which includes supporting King County’s mobile device fleet of 9000+. including coordination with 140+ King County Telecom Coordinators for mobile device ordering, inventory, product offerings and troubleshooting activation or ordering issues. About King County Department of Information Technology (KCIT) King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners. Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

Requirements

Bachelor’s degree in information technology, business administration, computer science or related field and 5+ years of relevant technical or business work experience, or any combination of relevant experience/education/training that provides the required knowledge, skills and abilities to perform the work.
Experience supervising and or leading staff, developing and executing work programs, setting performance expectations, developing performance measures, providing coaching and feedback.
5+ years of general office experience with a record of growth and increased responsibility.
3+ years of purchasing and inventory management experience.
Experience with supervising and mentoring staff.
Excellent organizational skills.
Ability to build effective teams; create strong morale and spirit amongst all team members.
Ability to develop and oversee implementation of work programs with competing priorities, anticipating and adjusting for problems and roadblocks.
Manages the work and sets priorities while keeping focus on accomplishing the overall goals of CSS and KCIT.
Ability to comfortably delegate routine and important tasks and decisions where appropriate.
Demonstrated ability to identify process gaps, suggest solutions, and produce tangible outcomes.
Demonstrated ability to meet internal and external customers’ expectations.
Demonstrated ability to communicate orally or in writing; including the ability to communicate complex technical information to a non-technical audience.
Demonstrated positive attitude towards peers and leadership, learns from mistakes made, seeks feedback and is open to criticism, is easily coachable.
Demonstrates strong work ethic and trust, keeps confidences, and the ability to measure and present information in an appropriate manner.
Outstanding written and verbal communication.
Strongly proficient in the use of Microsoft Office products (Outlook, Excel and Word in particular.)
Experience in the use of Office 365.
Expert in the use of Excel. Easily able to connect to multiple data sources from within Excel, display and summarize data in multiple ways.

Responsibilities

Serves as a working supervisor overseeing staff responsible for purchasing, inventory management, and mobile device operations.
Manages in-stock inventory by performing or overseeing the weekly counts of on premise and partner warehouse inventory, noting and acting on low stock conditions, reviewing current usage patterns, forecasting future needs and reordering quantities based on calculations.
Coordinates deliveries from partner warehouse.
Gathers requirements and configuration information for hardware and software orders.
Ensures configuration review (when needed) by the team’s technical staff and/or the Provisioning supervisor.
Obtains quotes for hardware and software, communicates costs with customer and obtains budget approval.
Supervises and assists the primary point of contact for 140+ King County Telecom Coordinators. This includes providing training, support, mobile device ordering, activation escalations and maintaining documentation.
Keeps King County’s inventory and billing portal up to date with the latest product offerings, rates and prices by coordinating with Verizon, T-Mobile, and AT&T.
Ensures the integrity and accuracy of mobile device inventory management in MDSL portal is maintained.
Supervises and assists with the approval of invoices for payment to Verizon, T-Mobile and AT&T.
Meets regularly with MDSL, IMMT, Verizon, T-Mobile, and AT&T.
Escalates portal issues to MDSL.
Maintains wireless carrier portal access for KCIT, MDSL and IMMT.
Maintains King County Telecom Coordinators access in MDSL.
Completes all necessary steps to order and track hardware and software purchases through to receipt.
Maintains in-stock hardware and software inventory, filling customer orders, tracking in-stock inventory, and reordering stock items.
Issues chargebacks to internal customers for purchased and in-stock hardware and software, updating rate tables for standard items as needed.
Maintains and tracks licensing information for software purchases.
Manages vendor lists, researches vendor sources, selecting vendors for standard and specialized client hardware and software.
Resolves vendor quoting and invoicing issues and expedites orders as needed.
Designs guidelines, structure and processes around both individual and group/enterprise client orders, in-stock inventory, license management and billing.
Executes complex enterprise-wide software licensing audits for upper management, customers and software manufacturers.
Forecasts future client-side County needs by producing annual reports for budgeting and management.