Pump & Service Project Manager

Soils, Inc-2 • Marshall, VA

10d • Hybrid

About The Position

The Project Manager leads the day-to-day operations of the pump team and field service crews, making sure every project and service call is completed safely, on schedule, and to company standards. This role owns crew scheduling and assignments, keeps customers informed from first call to completion, and makes sure equipment is used well and maintained. The Project Manager tracks productivity and job performance, removes obstacles for field teams, and builds a culture where safety comes first and customer satisfaction drives every decision.

Requirements

• Valid driver’s license with a clean driving record
• Proven ability to manage multiple crews and projects simultaneously
• Ability to manage leave within company policies
• Strong organizational and scheduling skills.
• Ability to manage multiple crews and priorities simultaneously.
• Excellent communication and problem-solving abilities.
• Familiarity with DOT, OSHA, and environmental compliance standards.

Nice To Haves

• Minimum 5 years of leadership or project management experience preferred.
• Knowledge of septic systems, pumping operations, and field service procedures preferred.

Responsibilities

• Oversee and coordinate daily activities of pump crews and field service technicians
• Manage scheduling and Coordinate with Dispatcher for septic pumping, inspections, repairs, maintenance, and repair installation support
• Ensure projects and service calls are completed on time and within budget
• Monitor workflow, labor utilization, and crew productivity
• Respond to operational issues and adjust schedules as needed
• Supervise field personnel including pump truck operators, laborers, and service technicians
• Conduct training and coaching on company procedures, safety standards, and customer service expectations
• Hold crews accountable for quality of work, attendance, and performance
• Assist with hiring, onboarding, and performance evaluations
• Serve as a primary point of contact for customers regarding scheduling, project updates, and service concerns
• Ensure high levels of customer satisfaction through professional communication and problem resolution
• Coordinate with homeowners, contractors, builders, and inspectors as needed
• Enforce all company safety policies and environmental regulations.
• Ensure crews comply with DOT requirements, OSHA standards, and local health department regulations.
• Conduct regular safety meetings and field inspections.
• Maintain accurate operational and service records.
• Review service tickets, job reports, and crew documentation for accuracy.
• Track project progress, labor hours, and operational costs.
• Assist with estimating, invoicing, and reporting as needed.
• Support continuous improvement initiatives and operational efficiency.
• Train, mentor, and lead all septic installers to develop the skills required for advancement
• Support hiring, training, and performance management
• Conduct 90 day and annual reviews for direct reports and other employees as needed

Benefits

• Competitive pay
• Opportunities for learning & career advancement
• Health, dental, and vision insurance
• 401k options
• Paid time off
• A workplace where you will feel valued, respected, and rewarded for your hard work!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed