PubSec Field Account Manager

SHI International Corp. • US - IL - Home Office, IN

2d • $50,000 - $125,000 • Onsite

About The Position

SHI International Corp. is seeking a passionate and experienced Field Account Manager for a Public Sector Field sales overlay position. This role involves building and preserving trusted relationships with key customers, acting as the primary point of contact between customers and SHI. The Field Account Manager will collaborate with the Account Executive team to optimize opportunities presented by contract vehicles, manage transactional business, extend the partner network, and serve as a subject matter expert on contract terms and conditions. They will also coordinate with partners and internal teams to meet client expectations and provide temporary coverage during Account Executive transitions or absences. The ideal candidate will possess a thorough knowledge of SHI’s business and offerings, implement strategic plans to grow accounts, and identify new opportunities. This position reports to the Customer Engagement Manager of the Public Sector Field role within the Public Sector Sales department.

Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
• Ability to travel to SHI, Partner, and Customer Events
• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
• Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
• Ability to excel in a team selling environment - Intermediate
• Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate

Nice To Haves

• Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
• 2-4 years of experience in a Customer Success role preferred

Responsibilities

• Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host Quarterly Business Review and status meetings on a regular cadence.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilization.
• Participate in business unit-specific major initiative campaigns.
• Prepare and deliver management reports according to customer requirements.
• Create, track, and update activities in the CRM system.
• Act as a central point of contact between customers, outside sales, and internal departments.
• Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Benefits

• medical
• vision
• dental
• 401K
• flexible spending
• Continuous professional growth and leadership opportunities
• Health, wellness, and financial benefits to offer peace of mind to you and your family
• World-class facilities and the technology you need to thrive – in our offices or yours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level