Publishing Content Specialist II

BMO • Toronto, ON

21h • CA$45,500 - CA$84,500

About The Position

Supports content management on BMO’s digital platforms and channels to connect and deliver information/communications to our customers and employees. Helps prepare, publish and optimize digital content to meet business goals. Partners with stakeholders (e.g., content creators, designers, business groups and project teams) to ensure that content is aligned with BMO’s brand and style principles. Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution.
Develops content management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of content management solutions.
Provides input into the planning & implementation of content management operational programs.
Administers and executes content and format-related requests for all digital properties (e.g. employee intranet, secure web-site) and content management tools (e.g. data capture, digital surveys and forms).
Reviews and organizes content to ensure appropriate placement, categorization and design.
Ensures BMO’s brand standards and digital content guidelines & standards are adhered to, with a focus on consistency of user experience, by applying standards and knowledge of contextual information.
Educates users and stakeholders on the process and tools for the content management intake and maintenance processes, and related content management principles, programs, approaches, solutions.
Executes work to deliver timely, accurate, and efficient service.
Develops knowledge related to tools and technologies for executing content management processes and/or area of specialty (e.g. employee portals, secure web-site forms, bmo.com)
Builds effective relationships with internal/external stakeholders.
Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
Provides input and analysis for the continuous improvement of content management processes and procedures.
Participates in continuous improvement initiatives including, planning, designing and implementing new processes, etc.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of Internet/Intranet technologies and content management processes.
• Knowledge of HTML editing tools, web graphics and multi-media tools.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Nice To Haves

• Experience in financial services - preferred.

Responsibilities

• Supports content management on BMO’s digital platforms and channels to connect and deliver information/communications to our customers and employees.
• Helps prepare, publish and optimize digital content to meet business goals.
• Partners with stakeholders (e.g., content creators, designers, business groups and project teams) to ensure that content is aligned with BMO’s brand and style principles.
• Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution.
• Develops content management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of content management solutions.
• Provides input into the planning & implementation of content management operational programs.
• Administers and executes content and format-related requests for all digital properties (e.g. employee intranet, secure web-site) and content management tools (e.g. data capture, digital surveys and forms).
• Reviews and organizes content to ensure appropriate placement, categorization and design.
• Ensures BMO’s brand standards and digital content guidelines & standards are adhered to, with a focus on consistency of user experience, by applying standards and knowledge of contextual information.
• Educates users and stakeholders on the process and tools for the content management intake and maintenance processes, and related content management principles, programs, approaches, solutions.
• Executes work to deliver timely, accurate, and efficient service.
• Develops knowledge related to tools and technologies for executing content management processes and/or area of specialty (e.g. employee portals, secure web-site forms, bmo.com)
• Builds effective relationships with internal/external stakeholders.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Provides input and analysis for the continuous improvement of content management processes and procedures.
• Participates in continuous improvement initiatives including, planning, designing and implementing new processes, etc.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Benefits

• health insurance
• tuition reimbursement
• accident and life insurance
• retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree