Public Works Programs & Engagement Manager - 1126

City of Greenville•475 Fairforest Way - Greenville, SC

About The Position

Under general direction and in compliance with standard operating procedures and policies, the Public Works Programs & Engagement Manager promotes the Public Works Department’s mission, vision, and goals through community outreach and education programs, communications, marketing, and advertising initiatives. The role plans and implements community events, coordinates Touch-a-Truck events with schools and organizations, photographs events and employees, and maintains a searchable photo library. It develops communications plans for Public Works events, resident awareness, and emergency events in collaboration with Communications & Engagement personnel, and maintains Public Works web pages on the City of Greenville website. The position serves as the department’s internal organizational effectiveness manager by evaluating work procedures, recommending improvements, developing training materials, supporting division managers, managing special projects, and maintaining accreditation records and compliance. It also plans employee recognition, appreciation, and mentoring programs; supports Public Works recruitment events; and provides assistance to the Public Works Emergency Operations Center (EOC). The role identifies grant and award opportunities and provides writing and editorial support for submissions, tracks awards and grant expenditures, and supports grant-funded projects. Occasional evening and weekend hours are required.

Requirements

Bachelor’s degree in communications, marketing, management, business administration, or a related field.
More than four years of experience in marketing, public information, business administration, or a related field.
Complete FEMA training and certifications ICS 100, ICS 200, ICS 300, IS 552, ICS 700, and ICS 800 within one year of hire.
Valid South Carolina Class D driver’s license.
Knowledge of marketing, identity-building, communication strategies, public relations, mass communications, and external communications channels, including traditional and social media, direct mail, online communications, news conferences, and web content.
Knowledge of social media marketing platforms, customer service principles, and municipal organizations, programs, ordinances, rules, regulations, and guidelines.
Ability to communicate clearly and effectively, orally and in writing, with diverse audiences and convey both technical and non-technical information.
Ability to establish professional relationships with businesses, employees, management, governmental entities, and the public.
Ability to use tact, initiative, prudence, independent judgment, integrity, ingenuity, and inventiveness within applicable policy, procedural, and legal guidelines.
Ability to apply written communication, graphical layout, and multimedia techniques to create clear and effective materials.
Ability to establish and pursue recycling goals and priorities and develop innovative or improved procedures, programs, techniques, or ideas.
Ability to work independently, exercise sound judgment, prioritize work, manage time, meet deadlines, and complete time-sensitive and high-profile assignments.
Ability to collaborate, build consensus, and work creatively as part of a team.
Ability to manage Public Works events onsite and organize and direct staff and volunteers.
Ability to research, compile, and analyze statistical data and prepare comprehensive technical reports.
Ability to write awards applications, grant proposals, formal presentations, press releases, social media posts, radio scripts, technical documents, and professional emails.
Ability to read papers, periodicals, journals, manuals, and policies; perform mathematical calculations; and draw logical conclusions.
Ability to drive City vehicles to programs, event sites, facilities, and collection routes, and to operate a camera.
Ability to operate general office equipment, including a scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
Ability to use specialized software and systems, including photo-editing tools, purchasing systems, work-management systems, accreditation software, web content management systems, and GIS software.

Nice To Haves

More than two years of experience working in a public works or municipal setting.
At least two years of administrative experience and grant or award writing.
Experience with FEMA as related to Public Works.
Experience with APWA, SWANA, or CRA.

Responsibilities

Plan and implement community events, including the bi-annual e-waste and shredding event; staff booths at job fairs and community events; and coordinate Touch-a-Truck events with schools and organizations.
Photograph Public Works events and maintain a comprehensive, searchable digital photo library.
Oversee branding and develop messaging that promotes Public Works’ mission, projects, services, and achievements.
Write and edit content for internal and external communications, including stories, announcements, and materials highlighting department operations and employee awards.
Establish and maintain a communications plan and coordinate with the Communications & Engagement Department on communications and video needs.
Determine marketing and communications strategies for community events, public works awareness, announcements, and the department generally.
Interview relevant individuals to inform internal and external communications.
Regularly maintain and update Public Works web pages on the City website.
Build relationships with homeowner associations, residents, and other agencies to provide program updates and education and encourage participation in recycling and litter clean-up activities.
Coordinate with vendors to produce advertisements and public-facing materials such as banners, signs, flyers, radio advertisements, handouts, and posters.
Serve as a liaison and information source for internal departments and external citizens regarding Public Works policies, procedures, programs, services, and objectives.
Evaluate operations, identify process and structural improvements, and work with department leadership to implement changes.
Provide technical assistance and training support to division managers; as needed, manage teams, monitor goals and progress, and analyze organizational efficiency metrics.
Maintain user guides and develop training materials; conduct employee training on systems and department processes.
Manage assigned special projects, including research, data analysis, program development, and implementation support for the director and division managers.
Maintain accurate equipment and material information in Cityworks and prepare reports, projections, and analyses of Cityworks data.
Maintain Public Works accreditation records, policies, and procedures; coordinate with the Accreditation Manager to keep accreditation software current; identify trends and recommend improvements.
Plan and implement employee recognition, appreciation, and mentor programs, and support Public Works participation in job fairs and hiring events with Human Resources.
Coordinate setup of the Public Works EOC with Operations management and provide administrative and communications support during activations, including in the field.
Provide backup support for tracking, recording, and dispatching equipment during Public Works operational emergencies, especially inclement weather events.
Identify grant and award opportunities, gather information from appropriate staff, and prepare and edit accurate, clear application materials.
Track grant award expenditures, compliance with scopes of work, applications, and awards attained.
Promote awards through public channels in collaboration with Communications & Engagement personnel.
Support divisions implementing grant-funded projects and monitor progress in accordance with sponsoring agencies.
Perform other duties as assigned.