Public Works Office Manager

City of Ridgefield•Ridgefield, WA

1d•$89,429 - $117,761•Onsite

About The Position

The Public Works Office Manager is a supervisory position responsible for comprehensive administrative, analytical and operational support for the daily operations of all divisions within the Public Works Department including Water, Stormwater, Capital, Parks, Streets and Operations/Maintenance. These functions include overseeing programs, business systems, records management and compliance activities to support efficient operations and regulatory requirements. Under the general direction of the PW Director, the PW Office Manager works independently with minimal supervision in performing the following duties: Supervision and Leadership Provides direct supervision to front office and administrative staff, backflow coordination, and utilities technician. Provides supervision by inspiring employees, creating a culture of trust, communicating openly and listening actively, thinking innovatively, providing direction without micro-management and having the ability to lead and/or overcome challenges when there is not a guide. Establishes and achieves short- and long-term program goals, allocates resources and assures that work is completed on time, effectively and in accordance with applicable laws, standards and policies. Facilitates collaboration and communication across divisions in the department to achieve program success. Administrative Ensures quality customer service for internal and external customers, handles complex customer questions and de-escalates angry customers when necessary. Handles development, oversight and completion of basic and complex administrative processes such as document and data management, conducting research, creating and managing written communication, using office related technology. Represents the department at meetings, conferences and regional coordination efforts. Analytical and Operational Evaluates work procedures, schedules and workflow; studies and recommends changes to our new policies and procedures to improve efficiency and effectiveness of operations. Manages department software systems such as Citizen Request Management and workflow automation (CRM System), backflow prevention management (TOKAY), cemetery management (Crypt Keeper) and Asset Inventory (Asset Essentials). Manages specialized programs such as streetlight repair and replacement, and cemetery administration. Supports continuing operations and emergency response during inclement weather and natural disaster related events. Work is performed in a dynamic environment that requires ability to adapt to and lead through change and responsiveness to changing goals, priorities and needs. Work is performed in a moderately noisy office. The Public Works Office Manager is a regular, non-bargaining, exempt position based on-site.

Requirements

Associate degree or equivalent.
Four (4) years of progressively responsible administration, program management, public works; experience with a public entity is preferred.
Two (2) years of supervisory experience.
Knowledge of modern office procedures, methods, protocols and systems.
Skills in an array of software applications and other technology, coordinating regulatory programs and leading complex projects.
Strong communication, analytical, problem solving, and decision-making skills.
Ability to organize, plan and prioritize work and develop specific goals and plans to accomplish tasks.
All employees are expected to work in a manner consistent with the City of Ridgefield’s Team Philosophy: work diligently to provide quality service and make a better community; with accountability, reliability, and integrity; be innovative, efficient, proactive, and adaptive; work as a cohesive team with compassion, leadership, and professionalism; and know how to have fun.

Nice To Haves

experience with a public entity is preferred.

Responsibilities

Provides direct supervision to front office and administrative staff, backflow coordination, and utilities technician.
Provides supervision by inspiring employees, creating a culture of trust, communicating openly and listening actively, thinking innovatively, providing direction without micro-management and having the ability to lead and/or overcome challenges when there is not a guide.
Establishes and achieves short- and long-term program goals, allocates resources and assures that work is completed on time, effectively and in accordance with applicable laws, standards and policies.
Facilitates collaboration and communication across divisions in the department to achieve program success.
Ensures quality customer service for internal and external customers, handles complex customer questions and de-escalates angry customers when necessary.
Handles development, oversight and completion of basic and complex administrative processes such as document and data management, conducting research, creating and managing written communication, using office related technology.
Represents the department at meetings, conferences and regional coordination efforts.
Evaluates work procedures, schedules and workflow; studies and recommends changes to our new policies and procedures to improve efficiency and effectiveness of operations.
Manages department software systems such as Citizen Request Management and workflow automation (CRM System), backflow prevention management (TOKAY), cemetery management (Crypt Keeper) and Asset Inventory (Asset Essentials).
Manages specialized programs such as streetlight repair and replacement, and cemetery administration.
Supports continuing operations and emergency response during inclement weather and natural disaster related events.