Public Utilities Clerk III

City of Jackson•Jackson, MI

1d•Onsite

About The Position

Under the direct supervision of the Director of Public Utilities Administration, performs a variety of complex and responsible accounting tasks, as well as payroll, accounts receivable, accounts payable and utility billing for various departments. This work requires utilization of radio, telephone, maps, water/sewer location cards and computer equipment. This work requires accounting skills, data entry, excellent customer service skills, and the ability to work accurately and meet deadlines.

Requirements

High school diploma or the equivalent and three (3) or more years of general office or accounting experience, or the equivalent combination of job-related education and experience.
Knowledge of accounting standards and procedures.
Knowledge of the methods and approaches to modern office management.
Skill in the use of general office equipment, including computers and related software and databases.
Test proficient in the use of Microsoft Excel Software & Data Entry.

Nice To Haves

Associate’s Degree in Business Administration preferred.

Responsibilities

Processing, printing and mailings of monthly and quarterly bills for residential, commercial and industrial water and sewer customers. This includes receiving, preparing and auditing reads and billing reports for accuracy.
Assists meter readers and service staff with loading and unloading meter read guns for commercial and residential routes.
Responsible for setting up service appointments for service staff. Prepares work orders for rusty water, meter replacement, high bill checks and investigates leaks for water service staff.
Directs work to job locations, utilizing radio, maps, records and computer. Verifies meter information for service employees. Uses water/sewer service cards to locate water/sewer lines for field personnel.
Researches, processes and sends delinquent utility bills to City Assessor and Townships. Prepares collection reports and process township, tenant and owner refunds. Processes final bills on all accounts. Assists in preparation of monthly water shut off. Handles NSF and finalizes bankruptcy accounts with attorney’s office.
Updates rates to utility accounts per rate resolution. Identifies billing discrepancies and prepares adjustments, tenant letters and sets up new accounts. Maintains water consumption account records.
Assists with cross connection calls and appointments as needed.
Assists in training other employees as needed.
Utilizes GIS to determine location of water/sewer services and water mains and provides that information to other departments and field personnel as requested.
Prepares journal entries, verifies and balances reports to the general ledger and prepares budget progress reports. Prepares and maintains monthly and annual reports.
Prepares invoices for services performed or other payments due, issues statements and collects and tracks payments. Enters and balances invoices into the BS&A Software Program. Initiates appropriate action relative to unpaid bills, according to established procedures.
Maintains inventory of materials, supplies and equipment for various departments.
Generates and compiles monthly and yearly reports and others as requested. Provides information for the development of budget requests as directed.
Establishes and maintains department-specific accounts, lists and other tracking mechanisms as requested.
Assists with clerical, accounting work and special projects as requested. Receives telephone calls and visitors, and performs the work of equal or lower classified clerical employee as assigned.
Performs related work as required and other duties as assigned.