Public Services Librarian, Children's Library & Teen Annex, Central Branch

London Public Library•London, ON

2d•CA$33 - CA$43•Onsite

About The Position

The position is responsible for creating excellent patron experiences. They are accountable for delivery of London Public Library’s User First library services that meet customer needs relating to Literacy; Knowledge for Living; Well Being; and Community Building. Reporting to a supervisor, the Public Services Librarian is proactive in the provision of services that include Information & Programming, Technologies, Collections, Lending, Community Engagement & Development, and Community Spaces. This position also responds to patron concerns, acts in emergencies, and schedules and assigns daily work in the absence of the Supervisor or Coordinator, Public Services.

Requirements

A Master of Library and Information Science from an accredited institution, or equivalent.
Six to twelve months of successful, relevant experience in a Librarian or customer service role.
Proven excellent, proactive customer service skills, including the ability to provide personalized customer service.
Understanding of the roles of the public library and the professional librarian, and awareness of current trends in services, programs, technologies and resources.
Proven knowledge of the Internet and office software applications, with a demonstrated high level of competence with digital collections, resources and technologies.
Proven ability to promote the library through community outreach activities, displays, tours.
Experience in relationship building with cultural groups, service providers, neighbourhood groups and community residents.
Demonstrated decision making skills and the ability to exercise good judgement in the delivery of library services.
Effective communicator, with good written and verbal skills; comfortable in making presentations both inside and outside the library.
Ability to work effectively outside of traditional library activities and settings.
Positive attitude, possessing the ability to work in a complex and changing environment.
Highly developed organizational, analytical and problem-solving skills.
Demonstrated ability to work both independently and collaboratively.
Evidence of a strong work ethic and self-motivation.
Demonstrated commitment to learn and develop professionally.
Availability to work evening and weekend hours on a regular basis to meet scheduling needs or attend events such as community meetings

Responsibilities

Creates excellent customer experiences while serving as a key point of contact with members of the public seeking information. Provides information in-person, by telephone and through digital services.
Uses reference interview techniques to engage the patron, identifies information needs and matches these needs with services.
Guides patrons to locate and evaluate relevant information available through a wide variety of sources and formats.
Refers patrons to relevant services and resources available in the broader community.
Advises and informs patrons about books and other platforms and resources that match their reading, viewing, listening preference and learning styles.
May be assigned primary responsibility for a specific audience (e.g. services and programs for Children, Youth, Adults, Seniors, etc.).
Ensures relevant, useful websites related to assigned subject area are linked to LPL website.
Under the direction of the supervisor, plans, prepares, promotes and delivers library programs and visits for Library patrons within the Library location and in the community. Sources program resources, such as programmers and materials, as needed.
Supports system-wide programs and initiatives.
Works collaboratively with community service partners including schools, service agencies, community groups, cultural groups and businesses to provide opportunities for people to learn, interact, access information and create.
Provides information to patrons about collections.
Acts as a system resource in an assigned area of specialization or audience as requested.
Actively seeks out and shares with the Collections Services Department community input and feedback about collections.
Actively supports the collections acquisitions process by reading reviews and submitting suggestions for purchase.
Assists with collection maintenance by following established procedures.
Assesses and accepts suitable donations of collections materials for addition to the collection or for the Friends of the Library book store or annual sale.
Promotes collections by creating resources lists and displays, and organizing collections for ease of access. Targets specific groups and communities to promote unique aspect of the collection. Writes blogs for the LPL website.
Supports the delivery of Lending Services by maintaining an understanding of lending services operations and procedures and provides services as required.
Provides a full range of lending services as required. Handles fines and fees following Library policies and procedures. Refers accounts to supervisor as required.
Encourages responsible, knowledgeable and empowered borrowing by explaining policies and procedures as needed and by educating the public about service options.
Supports patrons, in-library and remotely, in their access and use of the Library’s digital collections, website, and the Internet.
Assists patrons with the use of Library technology including, but not limited to computers (desktops, handheld devices, etc.), printers, scanners, photocopiers and other digital equipment.
Supports the learning and use of Library creative spaces and creative technologies.
Troubleshoots and resolves routine hardware and software problems. Reports unsolved issues to the location supervisor and the Information Technology Services department.
Keeps current in the field of library and information science and relevant current and emerging technologies by seeking out learning opportunities, best practices, reading professional literature and participating in conferences and workshops.
Represents the Library in the community through such methods as public speaking, participation in media events, active participation in community meetings, staffing information booths / displays, attendance at community events, and participation on community committees and initiatives, etc.
Builds and maintains a network of mutually beneficial community contacts and partners.
Builds relationships with individuals and groups to facilitate collaboration and to inform service delivery.
Works creatively and collaboratively with other staff to support the Library as a community and cultural place, a gathering place and a place of experience.
Works collaboratively with the Wolf Performance Hall & Meeting Space Services department to support the promotion, booking and use of meeting spaces and equipment.
Responds to and resolves patron comments / compliments / complaints, acts in emergencies, and schedules, assigns and monitors daily work in the absence of the Supervisor / Coordinator, Public Services, as requested. Contacts Manager, Customer Services & Branch Operations as necessary.
Monitors work of Pages as assigned. Refers concerns to the supervisor for follow up.
Assists with the orientation and training of staff as assigned.
Prepares miscellaneous reports as requested and inputs accurate statistical information as assigned.
Acts as Staff Member in Charge (SMIC) as assigned.
Participates in location planning and on system-wide teams.
Works collaboratively with other LPL departments and contracted services such as Security and Cleaners to resolve issues.
Performs other duties as assigned.