Public Services Director

Anderson Public Library•Anderson, IN

1h•$73,216 - $82,368•Onsite

About The Position

Anderson Public Library is looking for an experienced, community-focused and engaging leader to join our team in a newly-created Public Services Director role, overseeing our Adult Services, Youth Services, Circulation, and Lapel Branch services. As a member of APL's Senior Administrative Team, the Public Services Director will work closely with the Executive Director and Deputy Director on overall library strategy as well as provide direct guidance and leadership in the areas of library customer service, public use of library spaces and resources, programming, and outreach to patrons of all ages. The Public Services Director provides strategic and functional oversight of library public services, including all branches, outlets and public service coordinative functions. The position participates in Leadership Team planning and high-level decision making for the whole system, and leadership and mentoring to all employees. May serve as Acting Library Director in the absence of the Deputy Director and Executive Director. In partnership with the Executive Director and Deputy Director, builds and fosters a success oriented and accountable organizational environment.

Requirements

Master’s Degree in Library Information and Science is required.
Indiana LC2 or higher is required.
minimum of 5 years required.
minimum of 3 years required
A valid driver's license, automobile insurance, and reliable personal transportation is required.
Demonstrated ability to develop and maintain strong relationships with colleagues and community members.
Demonstrated ability to anticipate and creatively solve problems with a flexible mindset.
Demonstrated ability to positively adjust to change.
Demonstrated ability to think strategically about the library’s role providing services to the community.
Demonstrated ability to gather, analyze, and use meaningful data in decision-making processes.
Demonstrated ability to demonstrate exceptional leadership skills and conduct fair and impartial treatment to all patrons and staff.
Demonstrated ability to coordinate and prioritize tasks to meet deadlines with excellent organizational and problem-solving skills.
Demonstrated ability to work independently while also flexible to work collaboratively in a team setting.
Understanding of and commitment to library values and ethics.
Ability to demonstrate thorough knowledge of library services and operations.
Ability to prioritize and manage multiple projects concurrently and efficiently organize work.

Responsibilities

Provides leadership, strategy and project management for public services to patrons of all ages, including reference and readers’ advisory services, circulation services, outreach, branch operations, programming, customer service, and public use of library resources, facilities, technology, and equipment.
Oversees planning and implementation of public service-focused initiatives, public programming coordination, outreach activities, and community engagement efforts.
Works collaboratively and meets regularly with managers and others to coordinate the provision of public services.
Works with public services management team to determine staffing requirements, and interview, hire, and train new employees.
Oversees public service areas to help ensure safe, orderly, welcoming, and customer-focused environments for both public and staff spaces.
Ensures that staff provide accurate, friendly, courteous service and provide a positive, welcoming library experience for all.
Plans and develops goals that correlate with the library’s strategic goals and mission for each department supervised. Responsible for ongoing assessment of public services impact, value, and alignment with community needs.
Works on library-wide projects, initiatives, and issues as a key member of the Senior Administration Team in collaboration with the Executive Director and Deputy Director.
Recommends, develops, and implements solutions to improve and enhance district-wide services and operations. Advocates for the needs of the Public Services Team.
Attends regular and special meetings of the Board of Library Trustees.
Works with Executive Director and Deputy Director to develop, communicate, and implement system-wide policies, procedures, projects, and goals related to public services and customer experience.
Collaborates with Executive Director and Deputy Director in planning, strategic initiatives, and researching and implementing library services.
Assumes systemwide in-charge duties in the absence of the Executive Director and Deputy Director; assumes library Person in Charge duties at the Main (Anderson) location on a regular basis.
Complies with Anderson Public Library’s policies, procedures, rules, guidelines, requirements, standards, principles, and practices applicable to the job, including [but not limited to] work scheduling and attendance, customer service, use of Library property and equipment, personal and professional conduct, and confidentiality.
Performs all other duties as assigned.