Public Services Associate

La Grange Public Library • La Grange, IL

just now • Hybrid

About The Position

Under the supervision of the Public Services Manager, the Public Services Associate facilitates superior patron service by serving as the first point of contact for the community primarily in the Youth Services area. This position will be cross trained to cover the Teen and Adult Services area as well. The Public Services Associate serves as an active representative of the library, providing a welcoming atmosphere in person, virtually or via the phone. The Public Services Associate supports departmental operations through the daily workflow of desk coverage, limited collection management, programming and core library tasks. Specific skills, functions and projects will be assigned by the Public Services Manager based on experience, skills and the department's specific needs.

Requirements

• High school diploma or equivalent educational experience
• One year of experience in a customer-focused environment required
• Commitment to continuous and self-directed learning.
• Ability to remain calm and resolve issues in challenging situations.
• Ability to accurately sort and file alphabetically and numerically according to library filing systems.

Nice To Haves

• Experience working with all ages of the public preferred.

Responsibilities

• Assist patrons with their informational, entertainment and educational needs while providing excellent patron service.
• Respond to patron requests using available resources, including referrals to other agencies or departments where appropriate.
• Guide patrons in the use of library resources, including resolution of technology issues related to library equipment.
• Contributes to the patron experience through conducting programs, following guidelines for educational and entertainment needs.
• Ensures that public areas of library are safe and organized, and that displays are refreshed and appealing.
• Assist with assigned departmental projects, reporting and activities.
• Promote awareness, interest and use of the library’s collection and services during interactions with patrons.
• May assist with collection development and maintenance.
• Other responsibilities and duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED