Public Services Assistant - Olympic Region - 40 Hours
About The Position
King County Library System (KCLS) is seeking two motivated and skilled Public Services Assistants to provide service in the Olympic Region of the King County Library System. The Olympic Region includes the following libraries: Boulevard Park, Burien, Greenbridge, Tukwila, Vashon, White Center. The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction and information. As a PSA, you will have the opportunity to: Provide assistance to patrons in person, online, and over the phone. Perform material circulation duties. Assist patrons in using computers, printers, and other library technology. Model and champion intellectual freedom. Collaborate with other staff on a variety of tasks, such as committees and projects. This is an ideal opportunity for you if you are passionate about library services and serving the diverse communities of King County.
Requirements
- Associates or technical degree or certificate.
- Three years’ experience in a library or other service-oriented setting.
- Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
- Proficiency in basic computer operations troubleshooting.
- Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
- Model for customer service mindset and delivery.
- Develop and maintain cooperative working relationships.
- Demonstrated commitment to community.
- Maintain calm in stressful and ambiguous situations.
- Analytical and decision-making skills to assess an issue to determine an optimal solution.
- Flexible in an environment with constant interruptions.
- Attentive to detail and accuracy of tasks.
- Adept communication and listening skills with various and diverse audiences.
Responsibilities
- Provides information and readers’ advisory assistance in person, online, and over the phone.
- Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
- Educates, trains, and assists patrons with library technology, equipment and resources.
- Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
- Assists patrons and staff with full range of circulation duties, including check-in/check-out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
- Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
- Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
- Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
- Promotes and displays materials, services, and programs.
- Assists with delivery, preparation and staffing support of library programs and outreach.
- Performs daily cash handling and register functions, and associated reconciliation and deposits.
- Attends and actively participates on internal committees.
- Provides mentoring and training for staff in areas of expertise.
- Performs duties of lower classifications as needed.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
