Public Services Assistant - Library, On Call

City of Tualatin•Tualatin, OR

3d•Onsite

About The Position

The City of Tualatin is currently recruiting for on-call Public Services Assistants. The position generally works 19 or fewer hours per week. Applicants with flexible and available schedules are preferred. Our Public Services Assistant (on-call) position will interact with library patrons as part of a collaborative team, assisting them in accessing relevant and dynamic library services, programs, and materials.

Requirements

Ability to operate a personal computer.
Knowledge of current software applications related to the functions and operations of a public library.
Working knowledge of productivity software, internet services and social media.
Ability to troubleshoot minor computer and equipment problems.
Ability to communicate effectively in English in oral and written form.
Ability to respond to inquiries from patrons.
Ability to write correspondence and reports that conform to a prescribed style and format.
Ability to effectively present information to a wide range of individuals or groups in written or oral format.
Ability to give instructions on the use of catalogs, indexes, research tools, databases and reference materials.
Knowledge of the mechanics of library operation, or ability to acquire that knowledge through training.
Knowledge of modern office practices and procedures including computer skills.
Ability to learn new tasks.
Ability to respond effectively and tactfully to common inquiries or complaints from patrons, other agencies, or members of the library and city staff.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to organize and prioritize multiple tasks and duties.
Ability to serve the public in a friendly yet businesslike manner and to maintain effective working relationships with other employees.
Basic knowledge of library science theory and practice.
Ability to organize, file and maintain accurate records.
Possession of, or ability to obtain possession of, a valid Oregon driver's license.
CPR/AED/SFA certified, or ability to obtain such training within the time frame determined by management.
Graduation from a four-year college or university with a minimum of two years related experience working in a public library which ensures basic knowledge of public library philosophy, practices and procedures, current trends in library services, popular literature, and children's literature, as well as basic reference materials and resources.
Must be able to distinguish numbers and characters on an electronic screen.
Must be able to efficiently use a computer keyboard and mouse.

Nice To Haves

The ability to speak Spanish is preferred.
Bilingual speaking ability is highly desirable.

Responsibilities

Responds to requests for information on basic reference subjects, including formulating and processing online search requests.
Assists patrons in locating and obtaining materials and information.
Instructs patrons, formally and one-on-one, in the use of library resources.
Assists patrons in the use of computers and related technology.
Provides limited technical and troubleshooting support for library computers and other technologies.
Provides readers' advisory services to patrons of all ages for all formats, interests, and abilities verbally and through electronic and print formats.
Monitors patron behavior and ensures positive and harmonious interaction of relationships amongst patrons and library staff.
Assists in the overall security of the library and its premises.
Assists with programs and activities in coordination with appropriate Public Services staff.
Understands emergency procedures and is able to act accordingly.
Is able to assist regular staff with opening and closing the library.
May direct the activities of temporary staff and volunteers, and assist with their training.