Public Service Representative, License Center, Auditor-Treasurer's Office
About The Position
This position provides quality customer service primarily involving license and document management and related office duties. The Public Service Representative is responsible for performing a wide variety of customer service duties in an efficient, accurate, and professional manner, including cash receipting, processing of documents, data retrieval and entry, and other general office duties. The primary responsibilities for this position will be performed indoors. Occasionally operates drive thru window station. Will have minimal exposure to health hazards and accidents; requires a low to moderate level of physical effort. Work is performed under the general supervision of the Office Services Supervisor. This position has a normal work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include some evening and weekend hours.
Requirements
- High School graduate or equivalent
- Four years of progressively related experience
- Experience using Microsoft Office Suite
- Ability to comply with Bureau of Criminal Apprehension security requirements and certification requirements
- All employees are required to reside within the state of Minnesota.
- All employees must be continuously authorized to work in the United States on a full-time basis and must be a resident of Minnesota.
Nice To Haves
- Knowledge of customer service principles and practices in high volume setting.
- Knowledge and understanding of standard office practices, procedures and technology.
- Knowledge of basic accounting principles, practice and procedures.
- Ability to understand and explain instructions, policies, statutes, rules, procedures and systems to a diverse general public.
- Ability to respond to public inquiries in a respectful, courteous and helpful manner.
- Ability to organize and prioritize work within limited timelines.
- Ability to work independently on a variety of assignments.
- Ability to follow instructions, adhere to schedules and perform work assignments.
- Ability to work with material in a confidential manner.
- Ability to effectively communicate verbally and in writing.
Responsibilities
- Prepares, evaluates and processes motor vehicle and DNR transactions to provide customers with accurate and timely tabs, titles and game and fish licenses.
- Prepares, evaluates and processes driver’s license, EDL, and Real ID transactions to provide customers with accurate and updated documents.
- Processes vital statistics including birth, death, marriage, ordination and notary certificates.
- Provides information regarding office services in person, by phone and other correspondence to provide responsive and accurate customer service.
- Reviews legal documents to ensure accuracy and completeness and processes as required by law.
- Enters pertinent data into computer accurately for efficient retrieval of requested document information.
- Processes payments; balances receipts and fees and makes deposits; prepares and balances reports for fees received and documents recorded to ensure revenue is properly accounted for and dispersed.
- Makes accurate and/or certified copies of recorded legal documents.
- Processes mailings and other correspondence.
- Conducts daily inventory of license plates, stickers and other state supplied materials.
- Prepares materials, reports, forms and other written and visual materials.
- Attends training and meetings to maintain knowledge of policy, software and process changes.
- Attends work in a regular and timely manner.
- Performs other duties as assigned or apparent.
Benefits
- To view Stearns County benefits go to: Stearns County Benefits Page
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
