Public Service Representative 4

State of Oregon•Medford, OR

1d•$4,312 - $5,988•Hybrid

About The Position

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. Are you interested in a career helping your fellow Oregonians? Here in the Medford field office, we are recruiting for a Public Service Representative 4 position within our Personal Tax and Compliance Division in the Compliance Unit. We are a hardworking team of individuals that are committed to serving the community and supporting a team atmosphere, career growth and inclusivity. This position operates in a professional office environment and workweek. This will be a hybrid position that performs duties mostly on site. On site is required during the training/trial service period 5 days per week. After trial service 3 days per week are required to be on site. In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered. If you possess language skills in Spanish, you are encouraged to apply! We offer bilingual differential pay, which is an extra 5% of the employee’s base pay and is contingent on passing the required language test. Please note, bilingual language skills are encouraged, but not required for this position.

Requirements

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Nice To Haves

Preference may be given for experience providing service in an area of specialization specific to the position opening.
Exceptional verbal and written communication skills.
Attention to detail.
Demonstrated ability to use sound judgement, decision making skills, and problem-solving skills.
Self-motivated and able to meet numerous deadlines with frequent interruptions.
Ability to work as a team member with the willingness to collaborate, share information, and contribute to the team’s success.
Preference may be given to bilingual English/Spanish.

Responsibilities

Independently assists the public over the phone, through correspondence, email and in person with 30+ tax programs administered by the Department. This includes information on inquiries regarding how and when to file, how to fill out all forms including amended returns, etc.
Acts as office support person. Sorts, processes, and distributes incoming/outgoing mail. Maintains form and stationery supplies inventory for the office and orders as needed. Orders section supplies and forms, maintains records and statistical information. Follows opening and closing procedures including securing payments, badges, other sensitive items, and lobby doors at end of day.
Provide assistance to customers and staff by accessing various computer programs. Assists office staff with special projects.
Research information and responds to inquiries from taxpayers, licensed tax preparers, attorneys, accountants, and other professionals. Explains department billings, deficiencies, and assessments in a clear and understandable manner and educates the taxpayers on the options available to resolve their tax liabilities.
Interprets rules and regulations and provides information, advice, and direction to agency staff, the public or other State, local, or Federal agencies to assist them in carrying out assigned activities, achieve compliance, resolve problems, or determine an appropriate course of action. Independently answers questions and advises public on rules, laws, policies, and procedures for department administered tax programs in order to secure compliance or resolve problems including changes made in processing, billings, or tax laws.