Field Service Renewals Representative 4

Johnson Controls • Plymouth, MN

1d • $58,500 - $87,900 • Onsite

About The Position

As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet. This role offers the opportunity to develop yourself through meaningful work projects and learning opportunities, with a focus on supporting employees' physical, financial, and emotional wellbeing. The company fosters an empowering culture where voices and ideas are heard.

Requirements

• High School Diploma
• Technical aptitude is a must for success i.e., Microsoft Office, Salesforce, Ace, Report to Web

Nice To Haves

• BA, BS or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and success driven.
• Excellent communication skills and ability to quickly qualify opportunities.
• High degree of self-discipline.
• Independent, creative thinker.
• Ability to sell intangible services.

Responsibilities

• Maintain and grow sales within a defined customer base and geographical territory.
• Develop and execute a customer-focused strategy to increase retention of preventative maintenance contracts, higher revenue per customer, and customer satisfaction.
• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Company vehicle
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED