Public Service Officer

City of Lubbock•Lubbock, TX

5d•Onsite

About The Position

Assists callers and visitors requesting non-emergency police services. Greets the public entering the Police department lobby and provides them with information or gives them directions as needed.

Requirements

Completion of a high school diploma or the equivalent with an additional one year responsible experience involving public contact.
Knowledge of various basic laws.
Ability to determine the nature of service required.
Ability to speak clearly.
Ability to write clearly, concisely and legibly.
Ability to interview callers or visitors to obtain necessary information.
Ability to learn police department procedures.
Ability to read and understand various laws.
Ability to pass an extensive background investigation to receive security clearance.
Ability to wear a distinctive uniform identifying you as a Police department employee.
Ability to work flexible hours.

Responsibilities

Answer non-emergency telephone lines and assist visitors.
May answer emergency calls as required.
Accurately enter various types of information into the department's computer system.
Keep records of activities and prepare reports concerning crimes, complaints, accidents, and investigations.
Determine the nature of the request and take appropriate action.
Refer requests for service to the appropriate division or agency as necessary.
Interview callers or visitors to obtain necessary information.
Apply basic laws to actual situations.
Adapt to various situations which include dealing and communicating with people under stress.
Process information from several sources and work under stress.
Operate standard office equipment including computers.
Perform certain functions required by the Municipal Court.
Perform various duties at the Police public desk and in the records section as assigned.
Perform related duties as assigned.