Public Service Manager
About The Position
Under the direction of the Chief Experience Officer (CXO), is responsible for all activities, operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short- and long-range plans and budgets for their assigned area, as well as assisting with System-wide planning. Provides oversight of supervisors and library initiatives, helps guide staff in the formulation of service goals to assure operation in accordance with Library policy and priorities and to deliver services responsive to community needs. Coordinates the work of a major section of the Experience Division, including but not limited to reference services, readers’ advisory, programming, circulation, community engagement, services to youth, services to adults, and training in these areas. May have responsibility for System-wide coordination of specific strategic goals at the direction of the CXO. Directly supervises functions and operations Main Departments and/or Branches as assigned and coordinates the activities of subordinate supervisors, and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions, including hiring and corrective action plans; conducting performance reviews; conducting departmental training and orientation; participating in contract negotiations as needed; and other day-to-day management and oversight necessary to maintaining library operations. Facilitates resolution of problems, concerns, or complaints between staff. Facilitates and encourages staff development. Provides direct instruction, mentorship, training, guidance and oversight to assigned supervisors. Facilitates open communication channels between staff of bargaining units, library administration and community groups. Addresses comments and concerns from the public that cannot be addressed at the branch or departmental level. Plans and organizes services. Recommends policies to the CXO and implements procedures for public services. Establishes standards and control procedures for and ensures that collections, programs and services are meeting user needs and are in support of the Library’s mission by working closely with other administrative teams. Demonstrates continuous effort to improve operations and streamline work processes. Keeps abreast of new developments in the field, including those of a technological nature. Analyzes needs and recommends and implements appropriate measures for improving service; disseminates such information to Section, Public Services Division and other library staff. Facilitates with supervisors a model that enables the staff to know the concerns and issues of the neighborhood by developing closer planning and working relationships between the library and community leaders, groups, and agencies. Serves as a strong advocate for the Library and the power of Library resources to make a positive contribution in the community. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Works with other Divisions, Leadership, and Library Administration to provide a coordinated program of library services in compliance with the Strategic Plan and Service Excellence Agreements. Coordinates System-wide projects and studies at the direction of the CXO; develops, implements, analyzes and reports statistical measures of library service. Plans, organizes, and coordinates System-wide training related to library services for self and others. Provides assistance and guidance to professional and paraprofessional staff in areas of expertise. Any and all other duties as assigned.
Requirements
- Bachelor's degree required.
- Minimum of 5 years of professional experience in progressively responsible positions.
- At least 3 years of supervisory experience, preferably in a union setting.
- Comprehensive knowledge of goals, principles, practices, systems, and techniques of professional public library work.
- Thorough knowledge of a variety of subject matters and related books and literature.
- Thorough knowledge of the principles of book selection.
- Thorough knowledge of reader interests, authors, and available books and materials.
- Considerable knowledge of publisher and dealer practices and methods.
- Comprehensive knowledge of management and supervisory techniques and the ability to apply them.
- Ability to supervise and organize the work of staff, enforce disciplinary procedures, coach and counsel staff, and effectively appraise employee’s performance.
- Demonstrated ability to communicate clearly and concisely, orally and in writing.
- Demonstrated ability to effectively plan, direct, and manage people.
- Demonstrated ability to properly interpret and make decisions in accordance with library policy and procedure.
- Demonstrated initiative and resourcefulness.
- Ability to work with a minimum of supervision.
- Ability to supervise using proven and approved techniques.
- Strong motivational and leadership skills.
- Extensive experience and a high degree of expertise with digital library services.
- Proficient with other technology used by the library.
- Excellent problem-solving ability.
- Ability to work in confidence with other administrative staff.
- Ability to maintain complex records, effective documentation, and perform research and in-depth analyses.
- Ability to prepare reports.
- Ability to effectively communicate and exchange information.
- Ability to collect, compile, and prepare work documents, programs, and outreach materials.
- Ability to perform overall collection management of assigned locations.
- Ability to operate standard business office equipment.
- Travel to other library branches and community outreach are required.
- Availability for extended or non-traditional hours as needed.
- Participation and attendance at promotional events and off-site meetings required.
- Able to reach, bend, climb, squat, lift 25lbs, push up to 50lbs, and stand for long periods of time.
Nice To Haves
- A master's degree in library science, public administration, business administration (MBA), or another closely related field is preferred.
- In lieu of a master's degree, candidates with a bachelor's degree and four (4) years or more of supervisory experience in a closely related field may be considered.
Responsibilities
- Supervise staff, implement modern library techniques and technologies, establish procedures, recommend policies, and develop short- and long-range plans and budgets for assigned area.
- Provide oversight of supervisors and library initiatives, guide staff in formulating service goals, and deliver services responsive to community needs.
- Coordinate the work of a major section of the Experience Division, including reference services, readers’ advisory, programming, circulation, community engagement, services to youth, services to adults, and training.
- Directly supervise functions and operations of assigned Main Departments and/or Branches.
- Coordinate activities of subordinate supervisors and employees, including determining work procedures and schedules, issuing instructions, reviewing work, and recommending personnel actions.
- Conduct performance reviews, departmental training, and orientation.
- Participate in contract negotiations as needed.
- Facilitate resolution of problems, concerns, or complaints between staff.
- Facilitate and encourage staff development.
- Provide direct instruction, mentorship, training, guidance, and oversight to assigned supervisors.
- Facilitate open communication channels between staff of bargaining units, library administration, and community groups.
- Address comments and concerns from the public that cannot be addressed at the branch or departmental level.
- Plan and organize services.
- Recommend policies to the CXO and implement procedures for public services.
- Establish standards and control procedures for collections, programs, and services to ensure they meet user needs and support the Library’s mission.
- Demonstrate continuous effort to improve operations and streamline work processes.
- Keep abreast of new developments in the field, including technological advancements.
- Analyze needs and recommend and implement appropriate measures for improving service.
- Develop closer planning and working relationships between the library and community leaders, groups, and agencies.
- Serve as a strong advocate for the Library and its resources.
- Provide the public with information, conduct public presentations on library services, and resolve complaints.
- Work with other Divisions, Leadership, and Library Administration to provide a coordinated program of library services.
- Coordinate System-wide projects and studies, develop, implement, analyze, and report statistical measures of library service.
- Plan, organize, and coordinate System-wide training related to library services.
- Provide assistance and guidance to professional and paraprofessional staff in areas of expertise.
- Perform any and all other duties as assigned.
Benefits
- Health Insurance (Medical/Dental/Vision)
- Paid Life Insurance
- Voluntary coverage including: Additional life insurance, accident coverage, critical care
- Wellness program
- Paid vacation
- 11 paid holidays
- Sick time
- Personal days
- Employee discounts
- OPERS participation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
