Public Service Manager

City of Charlottesville•Charlottesville (22903), VA

1d•Hybrid

About The Position

The City's Public Service Manager performs managerial, technical, and administrative work overseeing the Public Service Division which includes the operations, maintenance, and programs related to right-of-way management, solid waste management (such as Large Item Collection, Street Sweeping, Leaf and Curbside Collection), streets, sidewalks, traffic infrastructure, and emergency and seasonal operation response. Completes work with substantial discretion and within broad parameters. Reports to the Public Works Director or Deputy Public Works Director. The preferred hiring amount for this position is between $98,684.72 - $123,617.10 annually. Starting offer is based on applicable education, experience, and internal equity.

Requirements

Bachelor’s degree in public administration, engineering, construction management or related field AND 5 years of professional experience in public service management (specifically infrastructure management, right-of-way public services and emergency response operations, budget management, and human resource management); including 2 years in a supervisory capacity.
OR Associate Degree or advanced training AND 7 years in public service management (specifically infrastructure management, right-of-way public services and emergency response operations, budget management, and human resource management); including 2 years in a supervisory capacity.
OR High school diploma or GED AND 9 years in public service management (specifically infrastructure management, right-of-way public services and emergency response operations, budget management, and human resource management); including 2 years in a supervisory capacity.
OR An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Must obtain and maintain a valid Virginia Driver’s License and acceptable driving record according to city criteria.
Required to successfully pass a pre-employment background check and pre-employment drug screen.
Extensive knowledge of the principles and practices of construction and maintenance of pavement, curb and gutter, sidewalk and signalized intersections, and stormwater management.
Comprehensive knowledge of asset management and of management information systems.
Comprehensive knowledge of safety precautions, operational hazards and safety regulations/requirements (OSHA) related to the industry.
Comprehensive knowledge of federal, state and local laws and regulations governing the operations.
Thorough knowledge of principles and practices of budgetary management, public procurement, and employee supervision and leadership.
Advanced ability to read and understand complex feasibility studies, regulations, publications, financial reports, legal documents, and technical plans and drawings.
Advanced ability to develop and organize complex written materials to provide technical reports on feasibility studies, project recommendations, plans and status, issues and problems in the maintenance of complex infrastructure, maintenance and operations. Ability to tailor writing to specific audiences and explain complex information and ideas.
Advanced ability to develop, plan, provide, implement, and monitor a large comprehensive budget and expenditures for large scale projects and programs; applying fundamental concepts and complex mathematical calculations and analysis.
Advanced ability to establish and maintain effective working relations with co-workers, subordinates, City officials, contractors, vendors, and the public. Must be able to communicate complex, technical information and issues to a variety of individuals. Must be able to problem solve in a way to build consensus and agreement which may include during stressful, negative situations requiring significant tact. Communication skills to develop and implement new and existing policy; and lead committees for operations and projects. Interactions may involve communicating controversial positions and presenting sensitive issues. Evaluates effectiveness, develops cooperative associations, and utilizes resources to continuously improve communications.
Serves as an advanced resource in department operations and strategic planning.
High-level skills in the technical aspects of right-of-way, streets, lighting and traffic operations.
Advanced skill in the use of Microsoft Office applications, Computer Aided Drawing (CAD), Geographical Information Systems (GIS), and other application/programs as needed to develop and maintain projects and operations.
Manages, monitors, and directs work performance of subordinate supervisors and of the Public Service Division overall.
Makes final decisions on hiring, discipline, performance evaluation, setting program/work objectives and realigns work and staffing as needed.
Evaluates overall division organizational goals.
Organization and time management, sometimes under strict time constraints.
Works with others as part of a team.
Exacting and tedious work.
May require dealing with angry, frustrated and/or upset individuals and contractors.
Independently performs multiple tasks simultaneously.
Frequent change in tasks.
Constant interruptions and requests for service.
May be required to work emergency on-call and/or weather-emergency on-call.
May be required to work additional hours outside normal schedule such as evenings, weekends, and holidays.

Nice To Haves

Must regularly use a ladder/step stool and drive a vehicle.

Responsibilities

Develops, plans, manages and handles the overall coordination of maintenance and infrastructure repair programs related to the right-of-way, including planned and seasonal operations, and the installation of new infrastructure systems.
Develops, manages, and monitors the information systems including asset management and asset conditions, public facing informational portals, and GIS applications.
Develops and manages the planning and implementation of emergency and special operations.
Coordinates programs and services to ensure compliance with regulatory requirements.
Develops and manages contracts and agreements to supplement services delivery and ensures access and benefits for internal/external stakeholders.
Develops and manages capital and operating budgets which support the division systems and services.
Develops and presents reports to management, City Council, stakeholders, and public.
Provides administrative oversight including developing and administering operating budget, developing policies and procedures, writing reports on projects and making recommendations to management on project needs and concerns.
Sets and manages division priorities, creating clear direction and expectations for staff and follows through to ensure achievement and accountability.
Effectively responds to questions, concerns, and provides technical information to citizens, contractors, agencies, city management, and others.
Supervises, coaches, trains, motivates, assigns work activities, evaluates performance, and overall management of subordinate staff; interviews, selects, and administers disciplinary action to subordinate employees, in accordance with established personnel policy and procedures.
Establishing professional standards for work quality, quantity, performance, and accountability.
Responds to special events and emergency related situations including inclement weather situations.
Subject to be called back to work to the City in emergencies or as needed to provide necessary services to the public.
Must have the ability to be contacted and respond based on Departmental guidelines.
Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and reliable attendance.
Performs additional duties to support operational requirements as apparent or assigned.

Benefits

health insurance with employer contribution
employer-paid life insurance
gym membership reimbursement
tuition assistance
professional development opportunities
Vacation Leave : 3.09 hours accrued bi-weekly (increases with YOS).
Sick Leave: 4.62 hours accrued bi-weekly, approx. 120 hours per year with no limit on accumulation.
13 Paid Observed City Holidays
1 Floating Holiday which must be taken during the fiscal year (July 1 - June 30)
Choice of retirement plan: Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
Voluntary 457 Deferred Compensation Plan
Eligibility to purchase prior service credit under the Defined Benefit Plan.
Portability Agreement is available for eligible employees.